Manage Subscriptions & Payments (subcategories below)
Categories: "Questions about a Charge", "Subscription Status & Questions", "Free Trial" & "Upgrade"
29 articles
Why was I charged?
Why was I charged twice?
What should I do if I was charged twice ?
How can I request a refund?
How can I cancel the automatic renewal of a subscription?
Why Did the Price of My Subscription Change?
How do I cancel a Reimagine subscription?
If I have a Geni subscription, why am I being asked to pay for MyHeritage?
How do I cancel a subscription I purchased via the MyHeritage or Reimagine App?
Why did my payment not go through?
Where can I see the status of my subscription?
How can I see when my site subscription expires?
I don't have access to Premium features although I have paid, can you help?
How Do I Know When My Subscription Will Renew?
If I upgraded the wrong family site, can you transfer the subscription to the right site?
How can I downgrade my family site back to Basic?
I Paid for a Subscription but I Can't Access Some of the Features - Why?
What should I do if I didn't get the upgrade I paid for?
I have a MyHeritage Complete plan. Do I need to pay to use Reimagine?
I upgraded to Premium, why does Family Tree Builder ask me to upgrade again?
If I have a Premium or PremiumPlus family site, can I access the MyHeritage historical records search engine?
How can I activate my Omni Plan on OldNews.com, Geni and Family Tree Webinars?
How do I use my subscription as an LDS member?