If you noticed your subscription renewed at a different price, or your cost went up compared to last time, there are three common explanations:
Your promotional discount ended: Your original price may have included a limited-time promotional discount, and your subscription has now renewed at the regular rate.
To confirm this: Check your email inbox for a message titled "Thank you for your purchase on MyHeritage." It will show the original price you paid and the discount you received.
You upgraded from a lower subscription to a higher one and were charged for the unused portion
If you upgraded your subscription (for example, from a PremiumPlus subscription to Omni), we calculate the unused portion of your previous plan and apply it as a credit toward the new one — so you only pay the difference at the time of the upgrade.
This means the charge right after your upgrade was lower than a full renewal would normally be. When your subscription renews at full price the following year, it can look like a big jump — but that's simply because last year's charge already had that credit built in, not because this year's price increased.
To confirm this: Check your email confirmation from the time you upgraded.
A general price adjustment
We're always improving our services — adding new features for genealogical research, expanding our historical records database, and improving our DNA science. Like most companies, we also need to adjust pricing over time to account for factors like currency exchange rates. As a result, subscription prices may change from time to time.
This possibility is mentioned in our Terms and Conditions. Whenever your subscription renews, we'll always email you the amount charged and your next renewal date, so you can review any change.
Looking for a better fit? We offer various plans to match your family research needs and budget. Explore your options here.
Questions about your current plan? Our sales team is ready to help you find the best option for you. Click here to get in touch with us.