If you are trying to make a purchase on MyHeritage, but the payment didn't go through, please follow the steps below.
Recommended actions for payment issues
Step 1: Use a different payment method
We recommend trying an alternative payment option to complete your purchase. You can find instructions and more information regarding what payment methods you can use on MyHeritage in this FAQ: Which payment methods can I use to purchase a subscription?
Step 2: Check with your bank
Contact your financial institution to check with your bank if your account is open for international payments. This is a common reason why transactions for MyHeritage features may be declined.
Step 3: Verify account details
Ensure that all the billing information provided matches the details on file with your card issuer. Confirming that your MyHeritage account information is accurate can help resolve processing errors.