Your charge likely occurred because your subscription renewed automatically to maintain your access to our services. It could also be that a free trial period ended, which started your paid subscription. There are other possible scenarios too. Here are some things you can do to help figure out the specifics of your charge:
Checking your charge details
Option 1: Check your emails
Look for an email titled "Thank you", or “Update from MyHeritage”, containing details of your charge.
If you purchased a DNA Kit with a free trial, you would have received three "Thank You" emails: one for the DNA kit purchase, one for starting your free trial, and one when your free trial ended and paid subscription began.
Option 2: Check via your account
1. Log in to your account (forgot password?)
2. Click the "Help" icon (top right)
3. Click "Contact Us"
4. Click "Billing & Charges"
You'll see your charge description and options for next steps (cancel subscription, request refund, or get clarification).
If you need more help:
1. Click "Billing questions and clarifications"
2. Click "Continue" (bottom right)
3. Click "Start Chat" (twice)
4. Select "subscription payments"
You'll see your charge description and an expanded set of options for next steps.
No charge showing in your account?
This means you're likely logged into a different account than the one charged.
Check alternative email addresses for "Thank You" emails
Log in using the correct email address
Follow the steps described in “Option 2”
Follow the instructions in the following FAQ: I can't find my account.
Related FAQs:
I can't find my account.