To request a refund, please do as follows:
1. Log in to your account (forgot password?)
2. Click the "Help" icon (top right)
3. Click "Contact Us"
4. Click "Billing & Charges"
You'll see your charge description and options for next steps . Click “Request a refund” :
Next, click the orange button “Request a refund”:
Next, you can share with us the details of your request.
Once submitted, our team will carefully review your request and contact you about the next steps.
Can’t find / deleted your account?
Click “No” at the bottom of this article.
Click “this form”.
Next, click “Billing and Charges”, then choose “request a refund”.
Click “Continue” :
Submit a ticket to support. Be sure to attach a proof of payment to help us locate your charge.
💡 Please note that only image files are accepted (e.g. PNG, JPG) — Word documents or PDF files cannot be accepted in this case.
Our team will carefully review your request and contact you about the next steps.