You can download your most recent invoice directly from your MyHeritage account, without needing to contact support.
How to download your invoice
Log in to your MyHeritage account
Click on your name in the upper-right corner
Select "My Purchases" in the dropdown menu
Locate your subscription and click "My last invoice" at the bottom of the subscription card
Your invoice will open and can be saved as a PDF
Please note:
Only your most recent invoice is available for download at this time. For older invoices, please check your inbox for the original payment confirmation email sent at the time of purchase.
If your account received a full refund, no invoice will be shown on the My Purchases page. Please check your email for the original receipt or refund confirmation.
If your account received a partial refund, a credit invoice will be displayed instead.
Purchases made via Google Pay or Apple Pay
If you purchased your MyHeritage subscription through Google Pay or Apple Pay, your invoice is not available on the My Purchases page. You can find your payment details in your respective app store account instead:
Google Pay:
Open the Google Play Store
Tap your profile icon in the top right
Tap Payments & subscriptions → Transactions
Apple Pay:
Open the App Store
Tap your profile icon in the top right
Tap Purchased, or go to Settings → [your name] → Media & Purchases → Purchase History