Guidance for changing password, email and questions related to password & email
12 articles
I forgot my password. What can I do?
How can I change my password?
I changed my phone number/device, what can I do if I don’t get the Two-Factor-authentication (2FA) code?
Can I change my email address in the MyHeritage mobile app?
Does MyHeritage disclose email addresses?
How can I reset my password and change my email address on Promethease?
When I try to change email to a new address, why does it state that the email is already taken?
How can I change my registered email address?
I can't change my password.
How can I log in to my account if I lost access to my email?
Why did I receive an email "Did you just log in to MyHeritage"?
Why can’t I log in to my MyHeritage account with my email address