💡 Tip — fastest way to get back in: You can access the Account Recovery Wizard directly from the MyHeritage login screen — no need to search for a link. Look for "Can't access your email?" or go directly to the Account Recovery Wizard.
You don't need access to your email inbox to use it and get back into your account.
If you've lost access to the email address linked to your MyHeritage account, don't worry — there are several ways to recover your account depending on your situation.
Find the one that applies to you below.
I forgot my password but still have access to my email address
I forgot my password but still have access to my email address
If you still have access to the inbox linked to your MyHeritage account, you don't need to recover your account — you just need to reset your password.
Go to the MyHeritage login page, click "Forgot your password?" and follow the steps. A reset link will be sent to your registered email address.
For full instructions, see: I forgot my password. What can I do?
I know my registered email address but no longer have access to it
I know my registered email address but no longer have access to it
You can recover your account using the self-service Account Recovery Wizard. You only need to know the email address you registered with — you do not need to be able to log in to it.
The wizard can help you:
Update your registered email address to one you currently have access to.
Turn off Two-Factor Authentication (2FA) if that is preventing you from logging in.
Before you start, the wizard will ask you to verify your identity. Depending on the information linked to your account, this will be done via:
SMS verification — if you have a phone number saved to your account, we'll send a verification code to your mobile device
Verification questions — if no phone number is linked, you'll be asked to answer questions about your account to confirm your identity
📌 Please note: Make sure you are fully logged out of MyHeritage before starting the Account Recovery Wizard, otherwise the process will not work correctly.
I don't know or remember my registered email address
I don't know or remember my registered email address
If you don't remember the email address you registered with, the Account Recovery Wizard won't be able to find your account. In this case, please contact our Support team — we'll ask you a few questions to verify your identity and help you regain access manually.
Follow these steps to submit your request:
Go to the MyHeritage Contact Us form.
Under topic, select "Privacy".
Under subtopic, select "Login issues".
Click "Continue".
To help us verify your identity, please answer at least 4 questions from the list below. Include your answers in the contact form.
📌 Please note: If you have an active or recent payment on your account, it is mandatory to answer at least one of the first two questions (questions 1 or 2).
Identity verification questions — please answer 4 of your choice:
The last 4 digits of the credit card you used when you made a purchase with us
A proof of payment — a screenshot or scan showing the amount, date of the charge, and the name of the credit card/account holder exactly as it appears on the card
The size of your family tree (approximately) [State a number]
Full names and exact dates of birth of 3 living people on your family tree (not yourself) [State the day, month, and year for each]
The name of your family tree
The month of your last successful login (approximately) [State the month and year]
The information you most recently added or edited on your site
The year your account was created (approximately) [State the month and year]
How many invited members are on the site (approximately) [State a number]
How many photos are on the site (approximately) [State a number]
A screenshot of any page on the logged-in site
If you manage a DNA kit: The activation code of 1 DNA kit. If the kit doesn't belong to you, please specify the full name of the person it is assigned to [Tip: The activation code is on the side of the vial or on the activation card that came with the kit]
If you've uploaded a DNA kit: For at least 1 kit, provide the full name of the person it is assigned to and the company the test was from (23andMe, FTDNA, or AncestryDNA)
If you ordered a DNA kit: The shipping address used when the kit was purchased directly from MyHeritage
If you have a DNA kit: Name 2 to 3 DNA matches
Our team will review your answers to verify your identity and get back to you as soon as possible.