What should I do if I can't change my email?

If you're having trouble changing your registered email address on MyHeritage, the steps you need to take will depend on your specific situation. Find the one that applies to you below.

💡 Already on the MyHeritage login screen? You can access account recovery directly — no need to search for a link. Look for "Can't access your email?" in either the Forgot Password window or the "Having Trouble Logging In?" pop-up, and follow the steps from there.

Both will take you directly to the Account Recovery Wizard.

I still have access to my registered email but can't change it

If you can still log in to your registered email inbox, you can change your email address directly from your MyHeritage account settings.

For full instructions, see: How can I change my registered email address?

I forgot my password and can't change my email

If you've forgotten your password, you'll first need to reset it before you can make any changes to your account, including your email address.

For full instructions, see: I forgot my password. What can I do?

I no longer have access to my registered email address

If you've lost access to the email address linked to your MyHeritage account, you can recover your account using the self-service Account Recovery Wizard. The wizard can help you update your registered email address to one you currently have access to.

📌 Please note: Make sure you are fully logged out of MyHeritage before starting the Account Recovery Wizard, otherwise the process will not work correctly.

👉 Open the Account Recovery Wizard

The wizard will ask you to verify your identity before making any changes. Depending on the information linked to your account, this will be done via:

SMS verification — if you have a phone number saved to your account, we'll send a verification code to your mobile device
Verification questions — if no phone number is linked, you'll be asked to answer questions about your account to confirm your identity

For full instructions, see: I lost access to the email I used to sign up. How do I get back into my account?

I'm locked out due to a Two-Factor Authentication (2FA) issue

If Two-Factor Authentication is preventing you from logging in, the Account Recovery Wizard can help you turn off 2FA so you can regain access to your account.

📌 Please note: Make sure you are fully logged out of MyHeritage before starting the Account Recovery Wizard, otherwise the process will not work correctly.

👉 Open the Account Recovery Wizard

The wizard will ask you to verify your identity before making any changes. Depending on the information linked to your account, this will be done via:

SMS verification — if you have a phone number saved to your account, we'll send a verification code to your mobile device
Verification questions — if no phone number is linked, you'll be asked to answer questions about your account to confirm your identity

For full instructions, see: I lost access to the email I used to sign up. How do I get back into my account?

I'm signed up with Google and can't complete the disconnect step

If your account is linked to Google sign-in, you'll need to verify a code sent to your current registered email before you can change it. If you're stuck on this step, here's what to do:

Didn't receive the code? Check your spam folder. If nothing arrives after a couple of minutes, click "Cancel" and try again.
No longer have access to that email address? This step doesn't have a self-service option yet. Contact our Support team so they can help you disconnect your Google sign-in manually.

For full instructions, see: How can I change my registered email address?