I can't change my password

There are several reasons why you may be having trouble changing your password. Find the situation that applies to you below.

💡 Already on the MyHeritage login screen? If you can't access your registered email, look for "Can't access your email?" in either the Forgot Password window or the "Having Trouble Logging In?" pop-up to start the Account Recovery process directly.

I forgot my password

👉 I forgot my password. What can I do?

If you requested a password reset email but didn't receive it: Follow the steps in the "Can't log in to your account?" section of How can I change my password? — this includes using the Account Recovery Wizard to regain access without needing your email.

I can't log in to my account because I've lost access to my registered email address

👉 I lost access to the email I used to sign up. How do I get back into my account?

I can't log in to my account for another reason

👉 Why can't I log in or sign up to MyHeritage?

I want to change my email address, not my password

👉 How can I change my registered email address?

I changed my phone number/device and can no longer receive my Two-Factor Authentication (2FA) code

👉 I changed my phone number/device, what can I do if I don’t get the Two-Factor-authentication (2FA) code?