If you're having trouble signing in to the MyHeritage app, the steps you need to take will depend on your situation. Find the one that applies to you below.
I've forgotten my password
Tap "Forgot password?" on the app login screen, just below the email and password fields. Follow the steps to reset your password — a reset link will be sent to your registered email address.
For full instructions, see: I forgot my password. What can I do?
I've lost access to my registered email address
If you can no longer access the email address linked to your MyHeritage account, you can recover your account using the self-service Account Recovery Wizard. You only need to know the email address you registered with — you do not need to be able to log in to it.
The wizard can help you:
Update your registered email address to one you currently have access to
Turn off Two-Factor Authentication (2FA) if that is preventing you from logging in
The wizard will ask you to verify your identity before making any changes. Depending on the information linked to your account, this will be done via:
SMS verification — if you have a phone number saved to your account, we'll send a verification code to your mobile device
Verification questions — if no phone number is linked, you'll be asked to answer questions about your account to confirm your identity
📌 Please note: Make sure you are fully logged out of MyHeritage before starting the Account Recovery Wizard, otherwise the process will not work correctly.
For full instructions, see: I lost access to the email I used to sign up. How do I get back into my account?
I signed up with Google or Apple and can't log in
If you originally signed up to MyHeritage using your Google or Apple account, make sure you're tapping "Continue with Google" or "Continue with Apple" on the app login screen rather than entering an email and password.
If you're still having trouble, our full guide covers all the steps to identify which account and email address you used to sign up.
For full instructions, see: Why can't I log in to my MyHeritage account with my email address?
I can't log in for another reason
If none of the above applies to your situation, see our full login troubleshooting guide:
New to MyHeritage?
If you don't have an account yet, you can sign up directly in the app using your email address or your Google or Apple account.
For instructions, see: How do I sign up in the MyHeritage app?