To reset a forgotten password, go to the MyHeritage login page, click "Forgot your password?", enter your registered email address, and follow the instructions sent to your inbox to create a new password.
Please Note:
Check Spam: If you don't see the reset email within minutes, please check your junk or spam folders.
Family Tree Builder: If you use our MyHeritage Family Tree Builder software, remember to update your password there after resetting it online.
Email Access: If you no longer have access to your registered email, see the "Lost Email Access" section below.
How to reset your MyHeritage password
Step 1
Navigate to the MyHeritage login screen
Go to the MyHeritage homepage and click Log In in the upper-right corner.
Step 2
Click the Forgot Password link
In the login window, click the link that says Forgot your password? located below the password field.
Step 3
Enter your MyHeritage account email
Type in the email address associated with your account and click Submit. MyHeritage will immediately send a password reset link to that address.
Step 4
Open the password reset email
Log in to your email account and open the message from MyHeritage. You will have two options:
Create a new password: Click the link to set a permanent new password.
Secure login link: Use the "Magic Link" to log in immediately without a password (useful for quick access).
What if I lost access to my registered email?
If you cannot access the email address linked to your MyHeritage account, you can still recover your profile using the following methods:
SMS Verification: If you previously added a phone number to your profile, we can send a verification code to your mobile device.
Identity Questions: If no phone is linked, you may be asked to answer specific verification questions about your family tree to prove ownership.
Account Recovery: For further help with lost email access, please visit our MyHeritage Account Recovery Page.
Contact MyHeritage Support
If you are unable to receive the reset email or cannot verify your identity through the automated steps, please contact the MyHeritage Support team:
Visit our Contact Page.
Select "Privacy" and then "Login issues".
Scroll down and choose your preferred contact method.