💡 Just need to log in quickly? If you still have access to your registered email, you don't need to reset your password. On the login screen, click "Send me a login link" and we'll email you a one-time link to log in instantly.
If you've forgotten your password, you can easily reset it from the MyHeritage login page. This article walks you through the steps.
📌 Please note before you start:
Check your spam folder: If you don't receive the reset email within a few minutes, check your junk or spam folder.
Family Tree Builder users: After resetting your password online, remember to update it in the Family Tree Builder software as well.
Lost access to your email? See the "What if I lost access to my registered email?" section at the bottom of this article.
Using the MyHeritage app? Password reset is not supported in the app. To reset your password, open a browser on your phone or computer, go to the MyHeritage login page, and follow the steps below.
How to reset your MyHeritage password
Step 1 — Go to the Forgot Password window
Step 1 — Go to the Forgot Password window
Go to the MyHeritage login page and click "Forgot your password?" below the email field on the login screen.
Step 2 — Enter your registered email address
Step 2 — Enter your registered email address
In the Forgot Password window, type the email address associated with your MyHeritage account and click "Reset Password".
💡 Can't access your registered email? Click "Can't access your email?" in this window to start the Account Recovery Wizard — a self-service flow that lets you regain access to your account without needing to log in to your email inbox. 👉 Open the Account Recovery Wizard
Step 3 — Open the password reset email
Step 3 — Open the password reset email
Check your inbox for an email from MyHeritage titled "Your password at MyHeritage". It may take a few minutes to arrive — if you don't see it, check your spam or junk folder.
The email will give you two options:
Reset your password: Click the link to set a new permanent password for your account.
Log in instantly: Use the one-time secure login link to access your account immediately without setting a new password. Please note that this link is temporary and can only be used once.
Note: Make sure to pick a password different from your previous password, or you might receive an error message.
💡 Troubleshooting tips
If the reset link doesn’t work, try the following:
Check your spam/junk folder for an email titled "Your password at MyHeritage."
Open the link in a different browser (e.g., Chrome or Firefox) or in incognito/private mode.
Copy the full URL from the email and paste it into a new browser window.
Troubleshooting Login Issues
If you’re having trouble logging in:
Ensure you’re using the correct email and password on the login page: www.myheritage.com/login.
If you forgot your password, follow the reset steps outlined above.
If you can log in using incognito/private mode but not in regular mode:
Disable browser extensions or add-ons.
Clear your browser’s cache and cookies.
Try logging in again.
What if I lost access to my registered email?
If you can no longer access the email address linked to your MyHeritage account, you can still recover your account through our self-service Account Recovery Wizard.
Depending on the information linked to your account, you will be guided through one of the following verification options:
SMS verification: If you have a phone number saved to your account, we'll send a verification code to your mobile device.
Verification questions: If no phone number is linked, you'll be asked to answer questions about your account to confirm your identity.
Please note: Make sure you are fully logged out of MyHeritage before starting the recovery process.
What if I can log in, but can't change my password, because I forgot it?
Good news — you can now reset your password directly from your account settings without logging out first.
Here's how:
Click your name in the upper right corner and select "Account settings" from the drop-down menu.
Click "Forgot your password?" next to the Current password field.
You'll receive a password reset email at your registered email address. Follow the steps in that email to set a new password — the process is the same as described in the "How to reset your MyHeritage password" section above.
Still can't get in?
If you are still unable to reset your password or verify your identity through the steps above, our Support team is here to help.
Go to the MyHeritage Contact page.
Under topic, select "Privacy".
Under subtopic, select "Login issues".
Click "Continue" and fill in the form with as much detail as possible.