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uploading the video
Надежда Баранкина
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I try to upload a video (just a test, about 1.5 MB), but i get a message smth like "it was a mitake during the uploading". I try to copy video from my Facebook, but the Redirecting was too long (i was waiting about 10 minutes with no result)

 Please advise, is it only my trouble or anybody's else?

Надежда Баранкина
Russia, Moscow
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RE: uploading the video
Esther Weinberg
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Please try downloading the video onto your computer, and then directly uploading the video onto your MyHeritage family site.

If you continue to have difficulties with this, please let me know at esther@myheritage.com.

Esther/ MyHeritage Team

Esther Weinberg
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RE: uploading the video [2]
James Harmon
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I have had similar issues and sent a couple requests to support with no word back.  Im an IT professional by trade and find that even encoding videos on different PC's using different video editing packages hasnt helped.  I tried all of the formats listed on this forum and so far only one small video posted successfully to the site in Mpeg4 format.  The quality was not as good as I would have liked and I would like to post some videos that contain historical documents and photos for some of the branches of our tree. 

Formats I have tried, are Mpeg1, Mpeg2, MP4, Quicktime, WMV, MP4 H.264 compliant, and several others.  The uploads have been attempted using both simple and multiple file upload with different errors.  "Sever side error occured", "Parsing error", and a couple others.  The uploads have also been attempted from several different high speed networks to no avail.  

If there is a recomended format or resolution to help with getting these uploaded successfully please let me know.  The video I posted appeared to be re-encoded so that may be the problem if the video is being converted when uploaded to the site.  Im hoping to be able to upload several DVD quality videos.  

 Thanks

James Harmon
Katy, TX
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4
RE: uploading the video [3]
Noam
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Hi James,

 

what is the size of the file you are trying to upload?

 

Noam 

MyHeritage 

Noam
Israel
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5
RE: uploading the video [4]
James Harmon
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Most were between 40 - 500mb.  I recieved a responce back via email that let me know of the 50mb limit.  Unfortunately for me thats not sufficient to allow the viewer to pause a presentation and view the text in historical documents.  Its fine for very small clips but many of mine are 10-15min DVD quality segments.  I do have family members that had similar issues that told me their clips were less then 10mb each.  I have had some errors even on small files <50mb but the frequency is far less and I prefer not to have everything uploaded in that low of a quality.  I will experiment with some of the Divix codecs and see if I can find one that will maximize quality vs file size ratio. 
James Harmon
Katy, TX
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