Your data subscription is intact and working. You have full access to all the collections on the Super Search.
Your family site subscription was refunded to you as a chargeback since you disputed the charge on your credit card. However, I left your Premium Plus subscription active. You can continue to use it for free.
I apologize you had troubles with your subscriptions. I'll be more than happy to help you with any questions you may have.
you say I have not started free trial and that is why I cannot access the site, so will you please explain why you have taken the money out of my credit card for something I have not started and something that will not work. I would suggest you refund the money immediately.I will be contacting the credit card company to stop this payment. This is theft
Thanks again for your post.
As I wrote to you on the email, the subscription you purchased is a Premium subscription for a year. Not a Data subscription.
Please note that the new Super Search is made up of many "Collections". A collection is any one group of records. A collection may be a group of records that is available on other websites as well, like the 1940 census. Or Military records, or newspaper archives.
Speficially, there are four MyHeritage collections. These are comprised of data from MyHeritage.com and are not available anywhere else on the internet. The four MyHeritage collections are:
1. MyHeritage family sites (like the Warrick Family Web Site, or the British Celebrities Site)
2. MyHeritage members (Site Managers and Site members of MyHeritage.com)
3. MyHeritage family tree individuals (people in the family trees at MyHeritage. This could include Napoleon Bonaparte or Albert Einstein)
4. MyHeritage photos (the pictures on MyHeritage.com)
Collections 1 & 2 are available to MyHeritage members with a Premium family site subscription. If you have a Premiumfamily site subscription you will be able to search for family sites and MyHeritage members without having to buy an extra subscription.
However, if a member has a family site subscription, but wants access to all the collections on the Super Search, he or she will have to buy a separate data subscription or they will have to buy credits. This is because it is not possible for us to offer the historical data for free because a lot of the historical data comes from partners that require royalties on its use by customers. For example,
views of UK census records require fixed royalties to the official UK archives. We cannot give all our subscribers this data for free, else the content partners will not get paid, which is not possible. We also cannot subsidize these content partners by paying them, so that our subscribers could get free data.
Hope this is useful. Please contact me for further comments or questions.
This point should be clearly visible when people are about to sign up I cannot afford to keep paying more all the time so the money I have paid is gone and I have lost it because the site is useless to me it just does not work. Will give up and warn others this is a money trap. I still feel this money was taken from me unjustly and feel people should be warned
As I wrote before, you purchased a Premium subscription. Not a Data subscription. The main features that the user will get with the subscription are described in the "Upgrade your plan" page which users see before they pay for the subscription. Please see the image attached.
Please do not hesitate to contact me if you would like my assistance to acquire a Data subscription for your site.
I know when I add a second spouse to a person you will not see that person in the tree unless you specifly click on it but it will show up when I generate a chart. So I add the second spouse & their children but I get the feeling the software may not be able to show EVERYTHING but it is there when you enter it, just hidden.
Is that what you mean, that you enter the children into the tree but they don't show up when you view it in the Tree builder?
Within my chart I genertae if I have a person with 2 spouses & children to that relationship, it will often be displayed the second spouse on the outer edge of the chart I generated NOT linked into the actualy tre itself.
For example I have 2 females with 2 spouses...the chart in the tree will hvae this displayed next to the first female (1) & a (2) next to the next female...then on the side of the chart you will find another (1) & (2) with the name of the second spouse/children to female number (1) & so on for number (2).
So check the people who have more than 1 spouse & if they have a number next to their name on the chart you generated, then look for the same number loated elsewhere on the family tree which inicadets this (1) is linked to the other (1).
Confused yet LOL...
If this does not help then I have no further knowledge/experience on why your step children are not being generated apart from remeber to SAVE your family tree in the Family Tree Builder & then PUBLISH it so your family tree is updated within the web site of MyHeritage.
My question is, if I was to order a poster of my family tree, will the poster arrive in one 6 meter long poster of the tree OR will it arrive in many sheets that I then have to paste together (paper or canvas)?
I just got an e-mail from my sister telling me to remover her name, as well as my other sister and her 3 sons from my MyHiritage list.Can I be presucuted by law for having member os my legitime hiritage on my list?
This is happening in Australia and we are Portuguese decendents.
All my work today disappeared because the program all of a sudden shut down. When I opened the program again, it was the same as I opened it this morning. 8 hours with work is gone. I have tried to open the back up, but it is only this mornings 9 o`clock which appears. I don`t believe you can help me, but I was so frustrated and tired.