If you're unable to access a feature after payment, your subscription may not include all available features (as explained below*). A Premium or PremiumPlus subscription includes Smart Matches but doesn't provide access to historical records or Record Matches—these require a Data Subscription. Similarly, a Data Subscription gives you access to historical records and Record Matches, but not to Premium features like Smart Matches. Our Complete subscription combines both PremiumPlus and Data subscriptions.
*To verify which features are included in your subscription, follow the instructions below.
Confirm Your Subscription Type and the Features included in it:
Identify which subscription you have: Click here for instructions on how to check your current subscription type
Review the features included in your plan: Verify the feature you want is available in your specific subscription:
Photo Plan (Mobile App only)
Please note that the features mentioned in the FAQs above are not exhaustive
Make Sure You're Using the Correct Account and Family Site:
Log into the correct account:
You might have multiple accounts with different email addresses and different subscriptions.
Check all possible email inboxes for messages titled "Thank you" or "Update from MyHeritage".
Log in using the email address associated with your subscription purchase .
Access the correct family site:
Premium and PremiumPlus subscriptions are family site specific.
Thus, these subscriptions are active only on the specific family site they were purchased for.
If you manage multiple family sites, ensure you're visiting the one your subscription was purchased for
Need Help With Your Subscription?
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