I have sent thie some message on 20.4.2016 with the some enclosers. but answers was not sent. I compare it with MH members which have FTB version 7. Version 7 is OK.
As for me, I think, that is problem somewhere in program. Work on version 8 and repare it, please. This version 8 has many next problems. I have sent to MH a lot of problems what I found. Without answer.
Now all is OK. You made changes in version 8 of FTB. Yesterday I started FTB and Smart matches was not. After a moment FTB wanted to synchgronised. After synchronisation Smart Matches was OK. Number of version of FTB was not chaned. Mistakes in program was repared. Thats all.
You see, all my live I was IT specialist and project manager in computering technological processes. I have ended technical uuniversity in 2 specialisaton. In the meantime I recognize where is problem. I was await this answer.
Two weeks ago "Smart Matching" no longer added information or close relatives to my tree upon confirmation. The feature accepts the match as complete but no new information or close relatives are posted to my tree.
After a few emails were exchanged with Tech Support the problem was identified as a "Bug" and my issue was logged.
Today the problem expanded. I can no longer edit or add information to anyone in my tree. When I attempt to do so I get an "Error" message, advising me to "Try again later". This new development has lasted throughout the day.
I use MyHeritage online rather than FTB due to past data loss.
Can anyone advise if there is anything I can do to remedy or work-around these problems?
Dean I rec'd your email. However I am concerned when having my smartmatches turned off on Builder, they should also be turned off on the on-line side as well. What is the point of turning off in 1 place, and available on the other. This is not right!
Thank you for those links but they are for me to ignore smart matches in other trees, my question was how to a stop a tree being scaned for smart matches with other trees, so that others do not get smart matches with my tree?
To turn off SMartMatches for your tree's within your family site you will need to move your mouse to your name in th eupper right hand corner of the screen and click on the little arrow next to your name. From the menu that appears you will need to click on "My Privacy".
You will then be taken to your privacy settings page where you will see to the left a list of site names where under each you will have the options "Access" and "Content". You will need to click on "Content" where you will then see to the right appear a list of all the tree's you have within the site.
From here you will be able to unmark the settings for SmartMatching for that specific tree as you will see in my test site and trees screenshot.
Aston is to be commended for his numerous and curteous replies to posts. It may be the case that direct communication with Michi is a prudent means of determining the exact details of her problem before hazarding a "solution". Let us hope that when her problem is solved, and if it proves to be common, he will sumarize the results for us here.
I am new here. I uploaded my gedcom, over 10,000 people. Smart matches has been working on this for thirty hours now. What is going on? I expect that with a fairly large sized set as I have, it might not get done in five minutes but this is ridiculous.
Also, I bought a premium account. I filed a support message, got a ticket, but no response...waiting over a day.
Normally it takes several days for me (and I only have a few hundred people in my trees) - but, on the other hand, I don't have a premium account.
However, for the last few days, I've been getting a message, that the servers are processing smart matches for my trees, and that I should check in a while... Well, checking in a while I get the same message. The day after... again. And the day after... again the same message. And so on.
Therefore I think smart matching must have been disabled or the servers are not working or something like that...