I have (right now) a free membership. Many times when i'm in in my page the phone starts ringing. My first misstake was that i left my mobile number in my profile. Then i deleted that info and then they called on my home number, that info was also deleted. I may be interested in subscribing in an payed account to get all those functions but i won't do it by phone with an indian call center speaking bad english as i'm not english native speaking either. If they have something to offer me send it by e-mail, they got that info or send it by a message here!
Have quite frankly forgotten about this site due to lack of info. Got my renewal notice AFTER my bank account was charged of course on a weekend when no one can be contacted. Promptly cancelled my subscription. Called Monday and never got through. Finally got a live person to which he basically replied sorry but we don't give refunds. Bad business. 3 days into an account I didn't want renewed and they will only give a small partial refund. Beware, Beware. Not a good business company
my subscription didn't recognise that I had upgraded and asked me to pay again. I have now made two Premium payments of $179 each and still it is asking me to pay for an upgrade! Can someone help me please?
Here's something I cannot find an answer to, among other deliberately vague things in MyHeritage...
What does cancelling a subscription mean?
Clearly it isn't the same as deleting an account, so, MyHeritage, please explain why you enable customers to "cancel a subscription" but avoid clearly spelling out what happens (or doesn't happen) when you do?