MyHeritage

How can I track my DNA kit order?

Find out how long DNA kit delivery takes in the US and internationally, plus what to expect with standard or expedited shipping

How long will it take until I receive my DNA kit?

What to do if your DNA kit tracker shows it's shipped but you haven't received it, including how to check delivery status

The tracker shows that my kit was shipped but I haven’t received anything yet. What should I do?

I wrote a wrong shipping address for my DNA kit order. Can I correct it?

What should I do if I didn’t receive my DNA kit?

Learn what to do if your DNA kit shows as "Delivered" but hasn't arrived. Follow our step-by-step guide to locate your kit or request a free replacement

What should I do if my DNA kit is marked as "Delivered" but I haven't received it?

Shipping to you

Your family history is full of fascinating discoveries waiting to be made!

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