From the moment you placed your order, your kit(s) should be shipped within 1 business day. Delivery time depends on your geographical location and postal service.
It usually takes 4-7 business days within the US. Standard international shipping usually takes 8-12 business days, though it can take as little as 3 or as long as 14 business days depending on your destination.
If you choose expedited shipping, please expect 4-7 business days, depending on your location. You'll see the estimated delivery window for your country at checkout.
The moment the DNA kit is shipped you will receive an email with the details, which will allow you to further track the shipment up until the DNA results are available. To learn how to track your DNA kit order from your family site, please read the following: How can I track my DNA Kit?
If you've already received your DNA kit, be sure to activate it online before following the instructions and completing the test. How do I activate my DNA kit?
Note: Upon reception of the product, you may be required to pay additional import taxes or other fees depending on the customs policy of the destination country. To learn more about the duties that may apply to your delivery, please seek assistance from your local Custom & Border Protection office.