If you have more than one account on MyHeritage and don't have access to one of them, you can ask our Support team to merge all information under one account.
Follow these steps to submit your request:
Go to the MyHeritage Contact Us form.
Under topic, select "Privacy".
Under subtopic, select "Login issues".
Click "Continue".
Please provide us with the information requested in the list below.
Ensuring the security of our users' accounts is of utmost importance to us, and in order to verify your identity, we are required to ask you some questions.
To help us verify your identity, please answer at least 4 questions from the list below. Include your answers in the contact form.
📌 Please note: If you have an active or recent payment on your account, it is mandatory to answer at least one of the first two questions (questions 1 or 2).
Identity verification questions — please answer 4 of your choice:
The last 4 digits of the credit card you used when you made a purchase with us
A proof of payment — a screenshot or scan showing the amount, date of the charge, and the name of the credit card/account holder exactly as it appears on the card
The size of your family tree (approximately) [State a number]
Full names and exact dates of birth of 3 living people on your family tree (not yourself) [State the day, month, and year for each]
The name of your family tree
The month of your last successful login (approximately) [State the month and year]
The information you most recently added or edited on your site
The year your account was created (approximately) [State the month and year]
How many invited members are on the site (approximately) [State a number]
How many photos are on the site (approximately) [State a number]
A screenshot of any page on the logged-in site
If you manage a DNA kit: The activation code of 1 DNA kit. If the kit doesn't belong to you, please specify the full name of the person it is assigned to [Tip: The activation code is on the side of the vial or on the activation card that came with the kit]
If you've uploaded a DNA kit: For at least 1 kit, provide the full name of the person it is assigned to and the company the test was from (23andMe, FTDNA, or AncestryDNA)
If you ordered a DNA kit: The shipping address used when the kit was purchased directly from MyHeritage
If you have a DNA kit: Name 2 to 3 DNA matches
Our team will review your answers to verify your identity and get back to you as soon as possible.