If you have more than one account on MyHeritage and don't have access to one of them, you can ask our Support team to merge all information under one account. Please provide us with the information requested in the list below.
Ensuring the security of our users' accounts is of utmost importance to us, and in order to verify your identity, we are required to ask you some questions. Please answer 4 questions of your choice out of the list below.
In case you have an active or recent payment on your account, it is mandatory to answer one of the first two questions:
The last 4 digits of the credit card you used when you made the purchase with us
Provide me a Proof of payment in the form of a screenshot or scan, showing the amount, the date of the charge, and the name of the credit card/account holder exactly as it appears on the credit card.
Size of your family tree - approximately
Full names and exact dates of birth of 3 living people on your family tree
The name of your family tree
Month of last successful login - approximately
The information you remember most recently adding or editing on your website
Year of account creation - approximately
How many invited members are in the site - approximately
How many photos are in the site - approximately
Screenshot of any page on the logged-in site
If you manage a DNA kit, the activation code of 1 DNA kit. If the kit doesn’t belong to you, please specify the full name of the person it is assigned to
If you’ve uploaded a DNA kit, provide for at least 1 DNA kit the full name of the person the kit is assigned to, and from which company the test was from (as the uploaded kit was not purchased from MyHeritage)
If you ordered a DNA kit: The shipping address if the kit was bought directly from MyHeritage
If you have a DNA kit: Name 2 to 3 DNA matches
To contact us, please click here, select "Customer Support" and then "Login issues". On the next page click on "Continue" at the bottom of the questions list and choose "Send an email".