As part of our rigorous quality control, we sometimes discover that the biological sex detected by the DNA test does not match the reported gender for the person who (supposedly) took the test (test-taker).
Until this situation has been resolved, the DNA results will not be displayed.
This problem with a reported gender error can happen for a few reasons:
1) The most common is that the kit was assigned to a different person than who actually used the kit. For example, a father by mistake assigned his daughter’s kit to his profile at MyHeritage, or a woman assigned her husband’s kit to herself, etc.
If you know this to be the case, please re-assign that kit to the actual test-taker's profile
You can learn how to do this here.
Also please confirm that their profile settings are correct, especially in terms of gender or the error will re-appear.
They can learn more about that here.
If they don't have their own MyHeritage account, please make sure the gender of their profile in the family tree is correct or the error will re-appear. Please follow these steps.
2) If you are Transgender and the DNA kit is assigned to you, please update your profile information to reflect your biological sex. Once you have done so, analysis will resume automatically in a couple of weeks. Please note that analysis cannot proceed until this information is consistent.
If the DNA kit is assigned to a Transgender person in your tree (and you manage their DNA kit):
Please update their profile card in your tree, to reflect their biological sex. Learn how to do this here.
Note: Once the relevant changes have been made, please allow a couple of weeks for your DNA analysis to resume.
3) If there is a medical reason such as Turner syndrome (45,X) or Klinefelter syndrome (47,XXY) syndrome:
Please click here to contact us so that we may assist you further.
Fill out the Contact Form with the relevant medical/biological sex information and kit number so that we can request our lab to skip that part of the quality control, so that analysis will resume.
Please allow some time for our team to get back in touch with you.