Maybe you changed your phone number and therefore can’t receive the SMS or the phone number is correct but you are just not getting the SMS - either way:
First, try using the account recovery tool
Make sure you’re logged out of your MyHeritage account.
Go to our account recovery page by clicking here.
If we have your phone number on file, we’ll send you a code via SMS to help verify your identity and log in. This is why we highly recommend adding your phone number to your family tree profile.
If we do not have your phone number on file, you will be asked a set of verification questions.
Should you not succeed via our account recovery tool, your case will be escalated to our Support department.
Adjust your settings to receive 2FA codes via email or an authenticator app instead of SMS:
Once you’ve logged in, you can set up Two-Factor Authentication using email or an authenticator app—both are reliable alternatives to SMS.
To enable either method from the MyHeritage website:
To enable either method from the MyHeritage mobile app:
When setting up the Two-Factor Authentication (2FA) on your account, we highly recommend adding your phone number to your family tree profile, as it can help you recover your account if you lose email access or encounter 2FA issues.
Do I have to set up Two-Factor (2FA) Authentication?
If you have a DNA kit associated with your account (either a MyHeritage DNA kit or an uploaded DNA kit), enabling 2FA is indeed required. This extra layer of protection helps ensure your sensitive DNA data stays secure.
For those without a DNA kit associated with their account, Two-Factor Authentication is optional but strongly recommended.