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Cant connect
Margaret Kieser
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The software keep stelling me that my internet is not connected? I am using Mozilla.
Margaret Kieser
South Africa
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RE: Cant connect
Margaret Kieser
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I haven't received a reply yet and neither has my problem gone away. Please can someone help me.

**********

I downloaded the latest version (3.0.0.820) of Family Tree Builder.

 In the previous version when I double-clicked the green Smart Match icon on a person's name, the software took me to the Matches tab of the Smart Match window, where I could then either 'update now" or compare tree information.

 In the latest version I still get to the Matches tab of the Smart Match window, but this time a message pops up underneath the "Update now" button which says "Unable to communicate with MyHeritage.com. Make sure your computer is connected to the internet". The same happens when I click on the Update Now button. If I click on the "Compare" tab, the information on the 'other tree' window' says "Error retrieving personal data" in red text.

When I click "View in tree" link next to the photo of the person of the other tree, it akes me to my own home page on MyHeriage.com and not the other person's tree (as in the older version of FTB).

 I cannot publish either as it stops at 5% and tells me there is no internet connection.

Please note .... I am using broadband and have a permanent connection, and the fact that the FTB actually takes me to the HY site means there IS a connection.

 Just rather confused at the moment and want the older version FTB back on my PC!!!

Margaret

Margaret Kieser
South Africa
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3
RE: Cant connect
Gilad Japhet
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Please be more specific. Are you referring to the Family Tree Builder software? When does it report this?
Gilad Japhet
Bnei Atarot
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4
RE: Cant connect [2]
Margaret Kieser
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Sorreee, yes, I downloaded the latest version (3.0.0.820) of Family Tree Builder.

 In the previous version when I double-clicked the green Smart Match icon on a person's name, the software took me to the Matches tab of the Smart Match window, where I could then either 'update now" or compare tree information.

 In the latest version I still get to the Matches tab of the Smart Match window, but this time a message pops up underneath the "Update now" button which says "Unable to communicate with MyHeritage.com. Make sure your computer is connected to the internet". The same happens when I click on the Update Now button. If I click on the "Compare" tab, the information on the 'other tree' window' says "Error retrieving personal data" in red text.

When I click "View in tree" link next to the photo of the person of the other tree, it akes me to my own home page on MyHeriage.com and not the other person's tree (as in the older version of FTB).

 I cannot publish either as it stops at 5% and tells me there is no internet connection.

Please note .... I am using broadband and have a permanent connection, and the fact that the FTB actually takes me to the HY site means there IS a connection.

 Just rather confused at the moment and want the older version FTB back on my PC!!!

Margaret

 

Margaret Kieser
South Africa
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