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Little red and yellow crowns to indicate premium/plus trees.
Eric Dalton
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More and more with Smart Matching I am seeing the higher level trees without these crowns. Makes it hard to make sure they aren't basic basic accounts for SM purposes. I am also seeing a lot of basic accounts with several thousand or more people in the tree. Some even updated in the last few days. I didn't think this was possible. Any way you can fix these issues?
Eric Dalton
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2
RE: Little red and yellow crowns to indicate premium/plus trees.
member
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Hmmm....interesting.  But isn't it true that you can have as big a tree as you like on FTB--you just cannot publish it or participate in the on-line smart matching function?  Perhaps us paying folk get the benefit of matches against unpublished trees and the non-paying folk never know they are being matched?
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3
RE: Little red and yellow crowns to indicate premium/plus trees. [2]
Eric Dalton
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We get matches on "basic" trees. I ignore these since the other person can't confirm it. That's really the only reason I care about the "crowns". If I weren't ignoring "basic" trees, it wouldn't matter. We shouldn't be getting matches on unpublished trees simply because they are unpublished. Unless I completely misunderstand the use of the word publish as used here. I don't think the website(or us) have access to those which aren't published.

 

If it's true that you can publish a very large tree to your site from FTB even as a basic member, that seems to be a very easy cheat. It might not be ideal to do it that way, but it definitely violates the spirit of the whole "basic" premise as I understand it. Not to mention irritating the heck out of anyone who wants a reliable system of having smart matches confirmed.

Eric Dalton
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4
RE: Little red and yellow crowns to indicate premium/plus trees. [3]
member
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Well, let's see if any of our support team notices this thread and responds.
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5
RE: Little red and yellow crowns to indicate premium/plus trees. [4]
Marianne
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Good afternoon to you both ! 
 
Our premium  and premium plus users can use many functions, basic (= non paying accounts) with MyHeritage can not. The confirm, reject and merge functions of the smart matches are a few examples of the premium functions.
Basic members can see the smart matches of both other basic accounts and premium accounts but they can not use the above mentioned functions where as the premium accounts can. Ofcourse basic account holders can use the smart matches but this has to be done manulally.
 
The basic membership means that the that the user has a free limit of 250 persons per site . 
When the limit is reached  the user will get a message to upgrade his account. The basic membership is not related to the fact if the tree is unpublished as one has to publish a tree in order to be able to use the smart match function.
Marianne
Netherlands
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6
RE: Little red and yellow crowns to indicate premium/plus trees. [5]
member
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But what about Eric's question about showing the little crowns?
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7
RE: Little red and yellow crowns to indicate premium/plus trees. [6]
Eric Dalton
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Thanks Ingrid, I was just going to ask the same thing.Smile
Eric Dalton
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8
RE: Little red and yellow crowns to indicate premium/plus trees. [7]
Marianne
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The yellow or red crowns are symbols for our premium and premium plus accounts

Due to the fact that MyHeritage has aquired several companies some their clients  received special benefits, such as a large storage for a limited period of time. Next to these clients we have several volunteers adding great value  bij helping us with the translations for example. These volunteers also have extra benefits. 

Marianne
Netherlands
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9
RE: Little red and yellow crowns to indicate premium/plus trees. [8]
Eric Dalton
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I see, thenks.
Eric Dalton
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