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Contacting NOT allowed
Johan Stjernberg
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Hello:

I am receiveing messages about smart matching. However, I cannot confirm any of those nor can I contact the persons making smart matches. Why do you have this funtion if it I cannot use it?  Seems very UNsmart to me or is it just to get more money?

I can be reached at familj@stjernberg.com or through my sites.

 

Johan Stjernberg
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RE: Contacting NOT allowed
Esther Weinberg
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Hi Johan, 

Thank you for writing to us.

Confirming or rejecting Smart Matches is a Premium feature. Many of our users have found the Smart Matches very helpful in locating more family, and distant relatives. 

To see all the other features that you receive with a Premium plan, please see:

What do I get with a MyHeritage Premium plan? 

If you no longer wish to receive Smart Match notification mails, you can click on the option to unsubscribe at the bottom of the mail. 

Best Regards,

Esther /MyHeritage Team 

Esther Weinberg
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RE: Contacting NOT allowed [2]
Johan Stjernberg
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Hej Esther:

Thanks for the response. I still se this as a "How can we do something to lure people into paying or paying more"-feature.  "Yes, we wave this in front of our customers, but if they want to use it they need to pay". I am blocked from contacting the people in order for me to pay first, am I not?  If that is not the case, why is there a block to contacting a member or tree-onwer?

I am aware that I am not a paying customer, but using the free service you decided to provide. I do not want to see new features if they are ONLY directed towards premium customers. Please separate the two. If I can receive a match and do a comparison I have certain benefit. But not being able to contact the person nor request membership to that tree isn´t really a feature. I have been searching for specific people and finding trees only to find that I cannot contact that tree due to earlier smart match.

 As it is now, I cannot request membership nor contact anybody that has confirmed a match with my tree. I can only contact person that have NOT made a match. Since I have an anient king in my tree, "many" or trees make matches.

If I turn off my smart matching(tm) feature, can I then contact anybody within myheritage?

Regards / Johan 

Johan Stjernberg
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RE: Contacting NOT allowed [3]
Esther Weinberg
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Hi Johan, 

Thank you for your comments. We appreciate your input.  

I think that if you do turn off Smart Matches, then you should be able to contact other site managers, without this limitation.

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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