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downloading my family tree
Marcel Wassenberg
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Recently I got a new upgraded pc and I installed and upgraded my heritage program but I didnt want to reload all that information again so I tried to download my family tree from my website but my program wont recognise the downloaded file.  It says its a Gedcom file but importing it does not work........... can you help me out here I have over 1000 members and it took me ages to get it in the program???
Marcel Wassenberg
Pekin, Indiana
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RE: downloading my family tree
Lora KoenHemsi
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Hi,

I am sorry you are having problems and thanks for letting us know...

Can you explain me step by step what you have done to retrieve your file?

It might be that something wrong happend while you were downloading or tried opening it.

Waiting to hear from you so that we can come up with a solution.

Thanks

Lora

 

 

Lora KoenHemsi
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RE: downloading my family tree [2]
Marcel Wassenberg
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Well Lora,

               I open my family tree page and then go to "manage trees" and select a family tree then slect download.   With which i can select a directory.   After I download my family tree I check to see if it has actually downloaded into the directory I selected.  I've selected both a new directory and selected a directory with My Heritage both on my external drive.   I immediately open my family tree and  go to file and import family tree.   No matter what I do my heritage does NOT recognise the downloaded file.  I can even self extract the file and still the program does NOT recognise the files.   I even tried importing from the initial startup screen....... no go.   Also tried manage tree and let that import and expand my family tree...... using the restore project command doesnt do any good also.    I also tried redownloading the file(s) with no luck.          I'm at the end of anything I can try.

                      Marcel

Marcel Wassenberg
Pekin, Indiana
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