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pictures will not load
squash
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Hi, could you please advise as to why my person pictures will not load. This feature was fine before, I think iot occured when I update the new family tree builder. I have checked my photo limit and I am still within the allowable total, please help

 

kindest regards

 

mel

squash
New Zealand
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2
RE: pictures will not load
Noam
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Hi Mel,

Could you please give me an example of a person in one of your trees who is missing his photo?

 

which tree?

 

Regards,

Noam \ MyHeritage Team 

Noam
Israel
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3
RE: pictures will not load [2]
squash
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hi , yes I am unable to attach a personal photo to any person in my shaw family site, like I said before the feature use to work perfectly. I have not tried to load any pics onto my other sites. Hope this helps

 

 

regards

mel

squash
New Zealand
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4
RE: pictures will not load [3]
Noam
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I see you have 3 trees on that site.

the largest tree, has many personal photos.

 

Are you trying to add new personal photos in Family Tree Builder,

but when you publish some are not showing in the site?

please be more specific.

Noam.  

Noam
Israel
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5
RE: pictures will not load [4]
squash
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yes i am trying to add to family tree builder into my largest site the shaw family. Photo will add to family tree builder but there is no menu  available to attach person photo to a person.
squash
New Zealand
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6
RE: pictures will not load [5]
Noam
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After you add the photo, go to the Edit photo details menu (just double click on the photo), then go to the associations tab.

associate the photo to the relevant person, and check the 'personal photo'

check box.

 

Regards,

Noam.  

Noam
Israel
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7
RE: pictures will not load [6]
squash
- Close

thanks Noam will try that and get back to you later, thankyou very much for your kind assistance

 

kindest regards

 

Mel

squash
New Zealand
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