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Names All Mixed Up after Re-Installing My Heritage?
Private Coathup
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I re-installed MyHeritage and now all my names are mixed up.  Years of entering names lost, they are all over the place.

Why is it so?  I was asked to send the tree to MyHeritage staff a week ago. , I've not hear anything since. 

Regards Jean

Private Coathup
Australia
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2
RE: Names All Mixed Up after Re-Installing My Heritage?
Rhianna W
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Hi Jean,

Family Tree Builder constantly makes back ups of your family tree while you work on it. You should have a back up of the family tree that you can revert to if necessary. 

You can also revert back to Family Tree Builder 3.0 at any point in time if you wish.

Hundreds of thousands of people have successfully downloaded and installed the program and have not had the problem you describe. It is possible that the family tree file you opened somehow became corrupt. 

It would be helpful if you could recount the exact steps you took beginning with downloading and installing the new version. 

I assume the file was fine when you viewed it in Family Tree Builder 3.0?

What languages are you working in?

Has anything else on your computer changed since the time you installed version 4.0?

Thanks for answering all my questions. 

Rhianna W
Tel Aviv, Israel
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3
RE: Names All Mixed Up after Re-Installing My Heritage? [2]
Private Coathup
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I could not open my projects because My Heritage was looking in the old back up on my removable hard drive.  The project was saved in My Documents.

I re-installed the program and changed it to open from My Documents.

Then I noticed that females were married to females and had 44 siblings, etc.

The names are all over the place now.  I am married to my g/grandmother and she has 44 siblings, etc.

I formatted my computer  a few weeks ago.  I had a problem with Norton 360 not working properly, it is sorted now, after this happened.  Nothing else has really changed.  Regards Jean 

 

Private Coathup
Australia
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4
RE: Names All Mixed Up after Re-Installing My Heritage? [3]
Rhianna W
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Hi Jean,

I just sent you a copy of your tree by email. Can you kindly open it and check to make sure it is okay?

Best 

Jaiel

Rhianna W
Tel Aviv, Israel
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5
RE: Names All Mixed Up after Re-Installing My Heritage? [4]
Private Coathup
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Thank you for sending me the tree. 

  It only has 138 people on it.  Because I had free membership, I was only able to back up a small part of my tree.  If we don't take membership out, does that mean that we cannot back up our trees and years of work can be lost?

Regards Jean

Private Coathup
Australia
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6
RE: Names All Mixed Up after Re-Installing My Heritage? [5]
Rhianna W
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If you want to use the option of backing up your family tree online by publishing it to your family site, then yes, you will have to purchase a subscription that will accomodate the size of your family tree.

The 138 person family tree is the only tree on your family site. I'm sorry, but we don't have another copy of your tree.

In Family Tree Builder you also have the option to backup your tree on your computer (File > Backup). This backup can be saved to a CD or other removable media device in the case that something happens to your computer. 

You can use the backup option in Family Tree Builder to backup your tree of any size for free. There are no limitations on using this backup option.

 

Rhianna W
Tel Aviv, Israel
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