I had subscribed for a free trial and was unable to find any of the information I needed on the site. I tried several times to cancel the evening before, but was having errors and connection problems. But, I figured I would be ok because it was only the sixth day of the 7 day trial period. I tried again the folowing day only to find an email saying that I had been charged $119.00 because the trial period ended.
When it was advertised as having free access for a 7 day trial period, that sounds like it's free for 7 days, not free for six and paid for on the seventh. I no longer have need of this site and was finally able to login to my account to cancel, but I want a refund. I do not want to be charged for year of service from a site I'm not even a member of. I sent an email almost a week ago and have not had a response.
i would greatly appreciate this to be resolved quickly. Thank you.
I have sent numerous emails regarding being charged £59.99 on a free trail which was cancelled. I would expect a company to reply. Can someone please look at this and advise me when a refund will happen.
I have the exact same issue. The verbiage on the site does not suggest the 119 pricing after the free trial. I was willing to pay what was listed as the price in the premium plan. I am very upset with this situation
Yes, I need help too. I have sent in six request (this is number 7) over the past 8 days and my account still has not been cancelled. I am severly dissappointed and unhappy. And I am clearly not the only one. This forum could be a great way to get everyone who has been unwillingly charged to group up and share that MyHertiage is either being unethical, or severly disorganized. Either way, I'm sure that if enough people spread the word your business will be impacted. Please fix this.
Perhaps you can get my request processed as well? No responses and no acknowledgement of my cancellation. I even cancelled before day1 of free trial was completed. Then attempted to cancel again. Log back on and it is like i never cancelled but my financial institution has been charged.
I received an ad with a message from NEGHS. So, you advertise that I can save 50% with this ad. I have some questions.
I need to compare what I get from Ancestry with what you offer. I'm not really happy with ancestry and if I can find a beter product, I'm out of there.
The premium plus plan is regularly priced at $238.80?
Does this include international research like the Ancestry world package?
Does this include a good newspaper research service like newspaper archive?
Does your service have census documents for the US other countries. One of the issues I have with Ancestry is that my ancestors came from Northern Vermont, but I have to get the high cost world service to get some Canadian data.
Basically, I just need to compare what you offer withwhat Ancestry offers.
I signed up on June 1st and I know if I cancel within 30 days I can get a full refund. I've tried calling numerous times within the last week and have not been able to get through. I've sent emails since June 21st and they have not been answered. Tomorrow is my last day. Please cancel my premium membership and refund my credit card.
I have looked into this for you and I have noticed that your request has been forwarded to an agent to handle your request. This agent tried to call you on the 27th of June 2014 and the call went to voice mail.
I will mention to my colleague that you are in need of assistance again and I am sure they will contact you at the first available moment.
I can't always answer my cell phone at work and since a msg wasn't left I couldn't return the call. If someone calls and I can't answer the call, please have them leave a direct number they can be reached at since I work until after you are closed today.