Hello! My name is Ivan Chistyakov. I had joined your site myheritage.com 5 years ago, but I lost the access to my old e-mail and I don't remember it at all. I would be very grateful if you were able to restore my access to your site.
Information you may need to identify me as the administrator of myheritage site:
My name is Jens and I have the same problem. I have an old account wich have ownership of my family tree, but I can't remember what email i used to log on to that account.
Where you able to restore your account? Who should I contact?
Witam! Chciałabym odzyskać dostęp do konta pp_161370827! NIestety nie pamiętam ani e-maila ani hasła! Teraz założyłam drugie konto do którego prowadzi adres http://www.myheritage.pl/member-546366981_275117851/maria-michałowska. Pozdrawiam
Nic Pani nie utraciła, wystarczy zalogować się na Pani drugie konto na MH adresem w domenie @o2.pl . Ostatnie Pani logowanie na to konto jest sprzed 10 dni. Jest tam Pani głównym webmasterem w swojej witrynie broks z drzewem pp_89631341 i webmasterem pomocniczym w witrynie Witryna rodzinna (77817473) z drzewem pp_76904181 oraz członkiem w 6 innych drzewach. Przechodzenie pomiędzy witrynami w lewym górnym rogu okna.
Please, make sure that you are trying to delete a person on your own family tree in your family site, or on a family tree that pertains to a family site created by another person, to which site you have been invited by the site owner.
MyHeritage offers different privacy settings and one of them is that a site owner can decide if their family site members are able to edit the tree or not.
I am well aware of this. I have been successful in deleting persons from the family tree before. but that system seem not to be working now. I am asking for instructions to delete persons Thanks though The site has been of no help what soever
I upgraded to the Premium Plus Subscription thinking it would give me access to "billions of historical records and all record matches on myHeritage". Since the access is apparently not included with that membership only with an additional purchase of a data subscription I would like to know how to cancel my subscription. I have e-mailed myHeritage support 3 times and have not received a return e-mail.
Em relaçao ao primeiro site, ele estava associado ao meu email firstname.lastname@example.org mas, devido a nunca mais ter usado este email, ja nao tenho acesso ao mesmo, e por consequencia ao site de familia :(
Gostaria de saber como recuperar este site de familia, já q se encontra com dados desatualizados os quais eu pretendia actualizar.
Please, make sure that you are looking at Smart Matches and not Record Matches.
MyHeritage offers different subscriptions for different services.
A family site subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents.
Family site subscriptions allow you access to fun and amazing features like the Timeline , Timebook and Smart Matches. You get priority support and you can use the Premium features in our family tree software, Family Tree Builder.
When you upgrade one of your family sites to a MyHeritage site plan you get:
* Increased family tree limit
* Extended storage for family photos, videos, and documents
* Priority support to get fast answers.
* Family Tree Builder Premium – Smart Match Merge, All-in-one charts and interactive maps.
* Special features like Timeline and Timebook.
* Enhanced Smart Matching – confirm and reject matches, contact Site Manager, automatic merge.
* Access to the MyHeritage collections in SuperSearch to boost your research.
A data subscription entitles you to view the records in the paid collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com.
In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.