I downloaded the Family Tree Builder......and of course I gave even more $$ so I could have what I thought would be benifits, like looking at "record matches" nope, click it & Im told I need to get a subscription for the "data" WHAT?! I paid over $100 and I am so sorry I did. I wish I had read some of the post first. I find the site hard to use because it seems everything is duplicating, like trees, projects etc....I have a tree on Ancestry, but didnt renew due to $$ issues....but I was sucked into this one because of the fee.......what an idiot I am.
The same thing has happened to me, I have just upgraded from free version to Premium only to find they want more money to access records. Like you I was sucked in by the discounts, now I have got this for 2 years. It is a pretty good scam when you think about it, charging for accessing public records
You get what you pay for! This site is good if you want free family tree software and basic service. Every other geneology site requires you PAY for copies of certificates which My Heritage does not even give you the choice of doing. Ancestry.com might be expensive but they are far better.
Yes, it is very popular fee model in iT world today - basic version with huge limitation for free, less limited version for $$, but the most interesting item for any service provider today is extra paying for the data. Frankly,in my opinion, My Herritage is not better or worse in comparsion with lot of other competitors. We can accept it or we can continue with ignoring of these data offers.
yes you are ( whatever you decscribed yourself as) - and yes your are correvt- sucked in.
Yes you are correct - should have read the old posts on the forum FIST.
Yes you have done your dollars-
BUT- unlike some who take around a year to come to the smae conclusion- you have identified the issues quickly.
So- why not revist Ancestry- give us a users view to Ancestry, give us a comparison,
In short tell me why I should not disappear from MH and join Ancestry.
You are not alone- trust me ther are some verry pissed off users of MH, and a equal number of dropouts- that is those that put their stuff on the system- and vanish, so if its Wrong there is NO WAY to fix it. None whatsoever.
Be careful with MH- and be quick as this post will be deleted. (by the "watchers of comments negative".
Hi, I guess I have the best of both worlds; I use MyHeritage and my wife has a subscription to ancestry.com
Which she is very happy with.
I find MH great for finding family members and expanding my tree with SmartMatching, though it takes a huge amount of time. I have tried (without taking up the expensive subscription) to find family details on the data-finding system, whatever it is called, and found it totally useless. I live in Australia, most of my family history is in England, Ireland, Australia, Germany and Switzerland. Even though I tried to tell the system to exclude United States data, I got heaps of that and very little else. Probably very good for US people and I am hopeful that one day the system will be useful for those in The Rest of the World.
I have not yet used my option to look in ancestry.com but expect soon I will, for cases that are puzzling in my MyHeritage tree; discrepancies like parents being too young to give birth...
I find MH excellent value for my Premium Plus subscription but would not pay for the data finding system.
I am tired of trying to contact MyHeritage through all different forms e.g. email, Facebook, this site, etc. When I look through the forums there seems to be a lot of people who get their problems fixed within hours or a day or two. Why can't I get a reply via email???? I got the generic love-in email "as a premium customer your email will be dealt with as a matter of urgency" and nothing since !!!!!!!! MyHeritage was quite happy to take hundreds of dollars up front, and for what.....a product that does not work, and then ignore all requests for help. To say I am disappointed is an understatement. I guess I will just have to write off this money and take it as a lesson learnt that MyHeritage is just another one of those overseas companies that cons money out of hardworking decent people
You Sir are just another- taken in by the swindle. Good Luck - but take a tip- BADGER them and keep badgering-
dont feel bad.... i got rippedoff with no response..... u should report them like im in the process of doing to numerous sites and better bussiness burea... don't let them get away with it... thats why they do not have a phone number.
i cancel a free trial on myfamilyheritage.com by sending an email asking them to cancel.. i was still charge.... on the day of may fifteen...... i ask for a refund of my money on the same day....... i wrote lots of letters .... according to law once a card has been charge we are allow to ask for our money back within three days....... i got no response from this company,..... i tried wating patiently ...at this point i feel like im being ignore... im not the only one this happen to.... what makes it worse they have no phone number ...
here is some of our communication below.
hi i would not like to extend anything.... please give me a refund...... use your service once ... email u about cancelation pior to charge..... i never would have order from u if i knew u did not have a phone. im hoping what happen to the two below does not happen to me....
Subject: Your subscription at MyHeritage has been canceled
We would like to bring to your attention that the automatic recurring payment for your Data subscription has been stopped. This means your current Data plan ends on May 6 2014, and at this time you will be given the option to extend the plan manually.
If you would like to extend your subscription, click here.
Thanks for writing the support team at MyHeritage.com.
Your message has been received. We will get back to you as soon as we can.
As a Premium member, your issue has been sent to the priority queue.
Here's the ticket number of your support issue for your reference: #2013051610001882
Please note that there is no need for you to respond to this email; as the next step, we will write back to you.
The MyHeritage.com support team
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