I need help I have an account listed under another email addess that has been deactivated. When I try the email with the password I thought it was it does not work. The email is firstname.lastname@example.org is there anyway you can use email@example.com for the new address and send me a way to change my password. In case you need it names on the tree are Dale A Hughes, Shirley Parks and David Sweeney (he is the one who invited me)
Thank you for writing the reason for this might be because you are trying to edit the family tree from our mobile version or the family tree online (in the web browser).
As you created your tree in the Family Tree Builder you will need to make all changes in the tree in the program as well, and not in the online site. If you would like me to convert your tree into a Web tree, that can be edited directly online, please let me know.If you would like to continue working in the Family Tree Builder, please download the program:http://www.myheritage.com/family-tree-builderAnd go to File > Restore project > Restore from online family site to restore your tree into the program.
Please, let me know if you need any more additional help.
Translation by Google Translate:
Kiitos kirjallisesti Syynä tähän saattaa olla, koska yrität muokata sukupuuhun meidän mobiiliversiota tai sukupuuhun verkossa (web-selaimessa).
Kuten loit puu Family Tree Builder sinun tulee tehdä kaikki muutokset puu ohjelmaan samoin, eikä online-sivusto. Jos haluaisi minun muuntaa puun osaksi Web puu, jota voi muokata suoraan verkossa, kerro minulle.
Jos haluat jatkaa työskentelyä Family Tree Builder, lataa ohjelma:
Min svägerska startade släkttråden men nu finns ingenting kvar från hennes sida - bara mitt. Var och hur får jag tag på det försvunna släktträdet? Hon har inte forskat i detta vad jag vet utan säger bara att allt är borta.
Thank you for writing and we appreciate your patience regarding this matter. You can export a GEDCOM from her family tree and import it to your family site, and then you will have full control over it. However, you can also ask your sister to promote you to be the site manager of her family site (if you are a member of it).
I would be glad if you could point me to the right direction regarding this issue:
1. Does your sister have a family site on MyHeritage?
2. Are you a member of that family site?
3. Can she promote you to be the site manager?
4. Or would you like to export a GEDCOM of that family tree and start over? (I would suggest you ask your sister to export a GEDCOM file of the tree and then sending it to you).
Please, let me know so we can identify what is the issue here.
Translation by Google Translate:
Tack för att skriva och vi uppskattar ditt tålamod i denna fråga. Du kan exportera en GEDCOM från hennes släktträd och importera den till din familj webbplats, och du kommer att ha full kontroll över den. Men du kan också be din syster att marknadsföra dig att vara platschef för hennes familj webbplats (om du är medlem av det).
Jag skulle bli glad om ni kunde peka mig i rätt riktning i denna fråga:
1. Har din syster en familj webbplats på MyHeritage?
2. Är du medlem i den familjen platsen?
3. Kan hon främjar dig att vara platschef?
4. Eller skulle du vilja exportera en GEDCOM detta släktträd och börja om? (Jag skulle föreslå att du ber din syster att exportera en GEDCOM-fil av trädet och sedan skicka den till dig).
Snälla, låt mig veta så att vi kan identifiera vad som är problemet här.
I'm 62 and have great difficulty navigating web sites. I have couple of questions about the myheritige family tree and what is called "gedcom". Is there some way I could talk to someone in person to ask my questions?
Hi Dori, In Ancestry.com in the family tree you are the owner of you can download a Gedcom of your tree by opening the family tree in the Family Trees link on the home page. Next to the tree name you will find where it says "tree pages" and you need to click the "tree settings" link. It should open to the "tree info." tab/link and there you will find under "Manage your tree" and "Export tree link." I have Firefox and Internet Explorer browsers set to download to my desktop in Windows 7 and IE might be easiest here if your downloads aren't automatic to a file such as the desktop.
In Windows 7 and Internet Explore the trees export box should give you a choice of naming and saving your file in a link or button titled something like "Save as." In the box that opens give your tree the same name as it is on Ancestry if it doesn't list it automatically in the boxes or something easy to remember and direct it to your desktop. In Windows 7 you will see your computer files including the desktop on the left the page and click it then click the Save button.
Luckily I still have XP on another computer! In XP with Internet Explorer you should see Export or Download your tree as well. Click the download button and a File download box appears, Click "Save." The "Save as" box opens and on the left side you will see the desktop listed, click it, and name your tree if it doesn't already appear in the screen file name then click the Save button in that box.
You should be able to open this file using another program such as Family Tree Builder, etc. or upload it directly to MyHeritage though their website is geared to Family Tree Builder and you may not have all the features in using your tree with another program. I don't currently use Family Tree Builder so I can't help with that program. Be sure to save your downloads to use as backups should problems arise in their uploads to MyHeritage or in Ancestry.com!! I hope this helps? I'd be glad to help to further if I can! Best wishes, Dawn
Daniel, I underdtand about not talking to someone personlally, but your written ans. may help me. I have most of my tree information in ancestry.com. I want to get it all in My Heritage. I understand I must use Gedcom, but do not know where to begin. I need my information in My Heritage to work on my family tree. Thanks. Aubrey Ted Parrish
Ted, I will try with partial answer. I dont use that online service you do, so I will just give you a general answer. All 'family tree' programs I tried, support exporting and importing into/from GEDCOM format.
So, techically what you should do is, go through menus of your service (probably under 'File') and look for 'Export'.
If there is 'export' click on it. Then you should have different options how (into which format) you can export to. You need to choose GETCOM. Then you choose where on you computer you save it and under what name. Leave all setings as default usually that's all you need. Just click on OK.
After this is done you start this free program. My tree builder or whatever it's name is (I'm new, first time here) and go to 'File' and click on Import and browse to that location on your computer where you saved exported file.
If you can't find export button in your online service, you may need to call them and ask them how to get to it. Hope this helps...
Thank you for writing and we appreciate your patience on this subject, I've taken a look at your issue. However, I'm having quite a bit trouble finding these specific photos - in order to protect your privacy I would like you to write an email to Support@myheritage.com in order for us to try and look at your problem and solve it with specific examples (such as what is the photos name and the album names etc.)
If you can find the photos in the photos section you can just drag the pictures with the mouse cursor to the albums on the left pane of the screen and they will be relocated.
How do you obtain info to visit other MyHeritage Sites. I'd be interested in visiting but have been unable to locate any through a Google Search. What keywords should be used or is there a list somewhere, where you can sift through and pick out sites with similar family names
Hi, If you use SmartMatches, either in Family Tree Builder or on the Website, then somewhere in the details of the Match you will see the name of the website it comes from and also the name of the site owner; they are each in blue (okay, I think FBT are black but they are in their own column) and you can click to go to them. Should be helpful as these are the ones very likely to have the information you are interested in. Also somewhere amongst that stuff you can click to invite the site owner to your tree or ask to join hers.