I have problem with new uploaded pdf files on my site, they cant be showed, the just "rendering" but nothing happens. I have try to upload them again, but with same results.
Hello, I have a question about the automatic charging of my credit card for the "Family Goal"
When I first started setting this up I was under the impression that I would not be charged NOW for my $25 start off contribution. Yet I was.
There was no indication that there was any "Time Limit" to raise the total amount of $120 when I started clicking on the suggestions Yet there was.
I have since encountered opposition to the upgrade being NOW. It may be a choice my family would make LATER.
How do I get the $25 returned to my credit card? Why the time limit in the first place? Why was I led to believe that I would not be charged until all money was raised?
I have family members concerned about privacy. I may not be able to continue without their support.
Thanks for taking the time to respond to some , or all of these concerns.
Oh , I fully understand the email that was sent "after" the fact. What I am trying to say is: I was in the fantasy that what I was doing was akin' (like unto) a pledge. Not an actuall payment. I was ready to pledge the $25 to the cause.
Just give me a prorata premium access for whatever $25 will buy
When i uploaded my tree to my website and paid for the premium version there were a bunch of smartmatches for many people on my tree no there are none. What happened Tried to contact support but of course they have never responded to any of my emails
Thank you for writing to us, and sorry about the delay.
Please note that each time that you publish your tree to the site the Smart Match calculation process is restarted. This means that if you publish your tree very frequently you may experience a large delay in receiving the new Matches.
I have now made a change in the database so that your site's Matches will be processed faster. Please wait 3 days without publishing a new version of your tree to the site, and you should receive Matches.
If this does not resolve the problem, please let me know.
Very often when I compare matches in my tree and other trees the box for the person is empty and contains only the word "Private" even if it's a person born 1730!!!! Why is that?
Also people tell me that my tree has those boxes! s far as I know I have NOT blocked any persons or blocked any information to be seen, or.......... have I missed something?
MyHeritage is not "smart" in human terms. It's only a program. It doesn't know that all people born in 1730 are dead. Thus, if the owner of the other tree has not taken off the (default) marker of "alive" when entering the person in question, MyHeritage thinks that this person is still alive, and will display that person's record as "private."
Since you are a member of your own website, you will see all records in your tree displayed. You need to check whether all dead people have a black diagonal line across the upper left corner of the record. If they don't, then MyHeritage considers them still to be alive, and then other people, who are not members of your website, will get them displayed as "private."
I don't know whether you built your tree interactively or whether you are using Family Tree Builder (FTB). FTB offers plausibility checking. You can run diagnostics on your database, and the software will tell you if a person is unreasonably old (like 280 years old and still alive), or if a mother is five years younger than her child.
If you built your tree in MyHeritage, you can export it to Gedcom, then import the Gedcom file to FTB. Then you can run diagnostics on your database, even if your tree was built in MyHeritage.
Hey Jack, reread what the reply said.It matches your question exactly (glad you don't do it).
What I found is that if a person doesn't know the "death" date of a tree person, they DO NOT click the "DECEASED" box so when a smart match is posted, as the reply stated, it is private as the program thinks the tree person is still alive. Maybe a future (near) update to the program may mark anyone born more then 150 years back is automatically marks as deceased.
This is happened to me a lot more than it used to. I supposed it's possible that a majority of people I am matched with have decided recently to make their trees private, but I doubt it. I am starting to think that MH has developed another bug.
I tried today to edit the account of a new member on my website (http://www.myheritage.com/site-129424911/cellier). The new member is a child, born in 2001. When I open the account, the month and day of the child's birth are displayed correctly, but the "year" field is not. When I click on the "year" field, it displays all possible options. They range from the year 1900 until 1999. 2001 is not a valid option. The software doesn't allow me to save my changes without entering a "valid" year of birth.
I'd like to explain why you are unable to view the range over 1999. What you are trying to do is update the details of a site member. It is first important to know that legally, in order to be a site member you must be over the age of 13 years old.
In other words, you will not find the option to update these details until the site member becomes of age.
Thanks for the explanation. I didn't know this. Many children below the age of 13 have their own email addresses already by now, and if their parents agree that their child should be granted full access to the family website, this certainly is good enough for me.
På Myheritage.dk - er der da mulighed for at få vist hvordan 2 personer er beslægtede. Hvis det er stamtræer over 5000 6000 personer er det en umulig opgave manuelt
Du kan bare se relasjonen mellom deg og andere personer, ikke mellom to andere personer. Om du åpner profilet av en andre person i treet så ser du relasjonen mellom denne person og deg.
Please note that in the site we have the relationship report, which will allow you see the relationship between any 2 people in the tree. You can create this report by entering your site and going to family tree > reports > relationship report.
Regards,
Aviv
MyHeritage.com Team
Hej Steen,
Tak for at skrive til os.
Bemærk, at i stedet har vi forholdet rapport, som vil give dig mulighed for se forholdet mellem de 2 personer i træet. Du kan oprette denne rapport ved at indtaste dit websted og gå til familietræet> rapporter> forhold rapport.
I am trying to print my tree for a class project. Since I need to use the all in one, it prints it out in 62 pages. Is there anyway that I can get this to fit on less pages? Maybe in a different style? Please help.
I'm not sure how it happened, but the online of "Nat and Kara's Family Tree" is corrupted. The photo tags are on the wrong pictures all over the place. What is the best way to proceed? The version on my computer is still good.
