If you’ve returned to MyHeritage after a long absence and see a screen that says “Your Ethnicity Estimate is being recalculated” instead of your Ethnicity Estimate, there’s no need to worry. Your data is safe and nothing has been lost. Here is what the screen looks like:
Why is this happening?
To protect your privacy and the security of your DNA data, MyHeritage automatically pauses the display of your Ethnicity Estimate when your account has been inactive for an extended period of time. When you log back in, our system securely restores your results automatically.
Do I need to do anything?
No action is needed on your part. Your Ethnicity Estimate will be fully available within 24 hours. You will receive an email notification as soon as your results are ready to view.