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Books and Publications
RA
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I have already contacted customer service regarding this issue with search results in Books and Publications but the serviceperson was of no real help. When I try to view ANY of the results for ANY of the people I have searched, I get the "BROKEN LINK" page. Is it my browser or just part of the service?

 https://www.myheritage.com/research/record-90100-476420089/michigan-historical-collections-vol-22-vol-22?s=308868221&indId=individual-308868221-1500288

RA
IN
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RE: Books and Publications
Yehudah C.
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Dear RA,

Thank you for your message.

This Forum is mostly for users to exchange information and help with each other. For deeper investigatin and a direct contact with the MyHeritage Team, please contact us directly by sending us an e-mail to support@myheritage.com, with the links you tried to share and also screenshots of what you see in your screen.

For instructions on how to take a screenshot, please visit the following link: https://www.take-a-screenshot.org/
(Note that on the top of the page, there are tabs for different types of Operating Systems that you can choose from) 
 
Looking forward to your e-mail.
 
Best regards, 
Yehudah C.
Israel
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3
RE: Books and Publications
Baba
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Hi RA,

I've tried to use Your posted link and it works fine (Firefox 57.0.1) I've tried the MS browsers, too: Internet Explorer 11 and Edge, both in the latest version.

I can see the image page 88, the about the source infos (Title, Subject, Description, Volume, Publisher, Author, Sponsor, Tags, Contributor) and the OCR text of this page. Plus the buttons and links to put the data into the own tree, Source, etc.

It must be Your browser.

Use the usable procedure: try with another browser and/or clear the cache

Which browser do You use ?

Best regards

Remo

 

Baba
Ittigen, BE
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4
RE: Books and Publications [2]
RA
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No, it is NOT my browser so to speak. Because I can see other published articles. I believe it is a more serious problem.
RA
IN
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5
RE: Books and Publications [3]
Baba
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Ok, RA.

I will forward Your issue directly to the support.

Best regards

Remo

Baba
Ittigen, BE
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6
RE: Books and Publications [4]
RA
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Sir, when I said a more serious problem I meant it may be my computer. Thank you for your help.
RA
IN
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