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Report generation exception
爱平 戎
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After the report of the family member, the Chinese cannot be displayed normally? ?? (#1) 
1933?6?10? ??????????  1949? ????????? ???????????????  1951? ??????? ?????????????????? 
How to solve it 
爱平 戎
中国
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RE: Report generation exception
Baba
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Hi 爱平 戎,

It looks like a code table problem. The Unicode transformation seemsto be missing. Chinese characters like in Your case needs more bytes to represent it correctly.

If it will displayed only a question character this could be the reason.

So, helpful would be, if You can explain what kind of report You've done, and what kind and version of operating system You are using.

Best regards

Remo

Baba
Ittigen, BE
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RE: Report generation exception [2]
爱平 戎
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你好!回信收到,谢谢你的指点。但是我遇到的问题还没有解决。我使用的PC机的操作系统是WIN10中文版。MyHeritager软件版本是最新的(8.0.0.8404)

Hi  Remo

Hello!Thank you for your advice.But the problems I encountered have not been solved.The operating system for my PC is WIN10 Chinese.The MyHeritager software version is the latest.(8.0.08404)

我使用的PC机内存是4G。安装Myheritage软件后,非常好用,我已经把我们家族8代人,250多人的家谱基本编辑完成,时间跨度在220年上下。家谱网站运行正常。

My PC memory is 4G.After installing Myheritage software, it's very easy to use. I have already completed the family tree of our family of eight generations and more than 250 people. The time span is over 220 years.The family tree website runs normally.

问题是:在编撰家谱报告时,软件生成的家谱报告不能正常显示汉字,数字和英文字母显示正常。显示情况见截图1The problem is: when compiling a genealogy report, the family tree report generated by the software does not display the Chinese characters normally, and the Numbers and the English letters are normal.The display is shown in screenshot 1,

软件生成的图表汉字显示正常。见截图2The graphics in the software generated are normal.See screenshot 2.

我尝试了好多设置,报告的中文显示仍然无法正常,请教你们,请提出解决办法,

中国新疆戎爱平

I have tried a lot of Settings, the report's Chinese display still cannot be normal, consult you, please suggest the solution,

China xinjiang    Rong aiping

 

说明:我的英语水平不好,信件是用中文写的,英语用翻译软件完成,翻译不一定准确,我用中英文同时发给你们。谢谢!Explanation: my English is poor, the letters are written in Chinese, English is completed with translation software, and the translation is not necessarily accurate. I will send it to you both in Chinese and English.Thank you!

爱平 戎
中国
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RE: Report generation exception [3]
Baba
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Hi 爱平 戎,

Thank You for the feedback and more detailed informations. The translated english text is not a problem for me, for sure Laughing.

In the meantime I did testing this with my FTB on my system (Windows 10 Pro) and I can rebuild Your problem !

If I switch to Chinese (both possible options), my reports changes to a ?-mark collection, as You describe.

So, this semms to be a real issue with the reporting module of the FTB.

I will forward this into our moderator channel directly to the support. Please be patient to receivean answer from the support. It may take time ..

Best regards

Remo

Baba
Ittigen, BE
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RE: Report generation exception [4]
爱平 戎
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HI Remo:

Thank you for your timely reply to my question. I am waiting for your further feedback.Thank you again.

China  AIping Rong   戎爱平

爱平 戎
中国
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