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postage?
Philip Mecom
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i placed a forever stamp at 'place stamp here', and my kit returned for insufficient postage. how much postage is required? just mailing from louisiana to texas.
Philip Mecom
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2
RE: postage?
Yehudah
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Dear Philip,

Thank you for your message.

Our DNA kits are shipped to and from all over the world. We can't possibly tell how much it would cost to ship back to our lab from every single place.

I would strongly recommend that you contact your local post office with the package in hands, so that they can see and weigh it, and they will be able to give you the correct price for your location.

Have a wonderful day.

Best regards, 

Yehudah
Israel
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3
RE: postage?
Baba
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Hi Philipp,

This is really suspect.

I will forward this into our moderator channel. Hope it helps to clarify.

Best regards

Remo

Baba
Ittigen, BE
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4
RE: postage?
Richard Carico
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Ridiculous isn't it?  I put three forever stamps on their postcard stamp size padded envelope and thought I'd be in the clear because it didn't weigh anything either and it still got returned to me for insufficient postage a few days later.  I think they wrote $1.43 on it for required postage.  I was trying to avoid going to the post office during the holidays that is why I used stamps to begin with.  I don't mind paying for the shipping but wish they could have been more specific on the envelope.  I'm surprised none of the reviews I read mentioned this.  Perhaps more people than I realized keep a postage scale at home so they can calculate postage for things like this.
Richard Carico
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5
RE: postage? [2]
Yehudah
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Dear Richard,

Thank you for your message.

Our DNA kits are shipped to and from all over the world. We can't possibly tell how much it would cost to ship back to our lab from every single place.

I would strongly recommend that you contact your local post office with the package in hands, so that they can see and weigh it, and they will be able to give you the correct price for your location.

Have a wonderful day.

Best regards, 

Yehudah
Israel
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6
RE: postage? [2]
Baba
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Hi Richard,

See my post above.

Best regards

Remo

Baba
Ittigen, BE
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7
RE: postage? [3]
Richard Carico
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Thank you very much for the quick response.  My apologies if I sounded a bit frustrated in my original post.  It sounds like regular standard postage (or close to it) for a U.S. Letter should typically cover mailing of our samples to the lab.
Richard Carico
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8
RE: postage? [4]
Baba
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Hi Richard,

Be sure, I can comprehend Your frustration. 

I have no idea, where the problem exactly is. I'm living on the old continent, and there this game could be sometime a real nightmare, if different custom offices togehter with postage offices are involved. So I hope MyHeritage will clarify it.

Best regards

Remo

Baba
Ittigen, BE
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9
RE: postage? [5]
Virginia Louise Conkling Jackson
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I too was only mailing mine from Louisiana to TX. I figured since the envelope was so lightweight that one stamp would do for the postage. When it was returned a few days later, I took it to the post office. I was told there that postage on any bubble-type envelope is going to be at least $3.00. So I paid for the remainder and sent it off.
Virginia Louise Conkling Jackson
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