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Family Tree / High Sierra problem / Syncing problem to PC
Johan Schiøtz Wibye
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I have the same problem as other in here not beeing able to access my Family Tree on my MacBook after upgrading to High Sierra.

But adding to the frustration: As I tried my Samsung PC, the one I used before converting to Mac about a year ago, My Heritage refused to syncronize (download last web-version to my PC) with the web..!! 

 When starting the PC, I get info that Family Tree will upgrade the project to make it compatible with this version. At the end ot upgradin, which goes fine, I get message that there is a conflict between versions on PC and web. So I choose download from web to syncronize. I then get the message that it failed. Pls check the log for details. 

Might this be because my last version on web was uploaded from my Mac? I hastily read something the like somewhere, but cant find it now.

Is there anybody in here that have the same / have experienced this problem?  

Johan Schiøtz Wibye
Norge
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2
RE: Family Tree / High Sierra problem / Syncing problem to PC
Åke Nilsson
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I have the same problem as other in here not beeing able to access my Family Tree on my MacBook after upgrading to High Sierra.

When calling the support team they have no answer on how to solve the problem.

Now they do not answer on the Swedish support and transfer my call to an international support center where they just line me up in an endless queue.

When will this problem be solved?

Will you refund me for not being  able to use the program that I paid for? 

 

Åke Nilsson
Sverige
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3
RE: Family Tree / High Sierra problem / Syncing problem to PC [2]
Joe Perkins
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Hello All,

I'm rather appauled at how MyHeritage has handled or rather, not handled, the MacOS Family Tree Builder (FTB) incompatibility with High Sierra.

I called yesterday to suggest 1) they put some kind of heads up on myheritage.com warning other users that this incompatibilty currently exists and 2) add email to ways of asking for help.

I got no call back (at least as of yet) and saw a notification that an update was being applied to my FTB but didn't see where or how it was applied, what it addressed and/or whether this was sent in lieu of a return call?

I've been very committed to using myheritage (paying customer) but management needs to communicate as I see many of us considering for the first time, alternatives!

 

Happy Holidays to all! 

 

  

Joe Perkins
Berkeley, CA
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4
RE: Family Tree / High Sierra problem / Syncing problem to PC
Yehudah
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Dear Johan,

Thank you for your message.

Your case seems to need further investigation and more information exchanging between you and the MyHeritage Tech Team.

I would recommend that you contact us directly on support@myheritage.com, with the explanations you sent, plus screenshots of the error messages you might be receiving. 

In any case, if you had a PC with the Family Tree Builder  8.0 and now you have a Mac using the Mac version of Family Tree Builder which is still on the 7.2 version, then you will most probably have problems with syncing, because the version of the software you are using now is older than the one you had used in your last syncing from your PC.

In this case, I would recommend that you export the updated family tree from the site online as a GEDCOM file and import it to the Family Tree Builder you are currently using in a Mac computer. And then you can try and sync the tree again. 

For instructions on how to export a GEDCOM and import it to FTB, please visit the links below from our Help Center:

Can I export a GEDCOM file of my family tree on my family site?

How do I import a GEDCOM in Family Tree Builder? 

Have a wonderful day.

Best regards, 

Yehudah
Israel
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5
RE: Family Tree / High Sierra problem / Syncing problem to PC
Ken Sansom
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I have just encoungtered probelms with FTB on my iMAc (with High Sierra). I get the following message when I try to open: "CrossOver is unable to initialize a critical component.

 

Failed to import cxutils module into Python."

 

I will now start to look for a decent Mac Family Tree site and won't renew my subs with FTB if the probelm isnt solved.

Ken Sansom
Great Britain
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6
RE: Family Tree / High Sierra problem / Syncing problem to PC [2]
Johan Schiøtz Wibye
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Hello Ken

Have you, or anybody else reading this, found a decent and recommendable alternative to FTB which also lets you imort the data and pictures from FTB?

The good thing about FTB is a lot of ajustable reports andt the fact it is totally free up to 250 persons, so you may test and try things befor paying. I am not yet qute there, and with this High Sierra-problem, I am glad.

Kind regards

Johan 

Johan Schiøtz Wibye
Norge
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7
RE: Family Tree / High Sierra problem / Syncing problem to PC
Peter Hyde
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The response from MyHeritage to date is disgraceful.

Everyone using High Sierra and running the OSX version of FTB  will have this problem, and 3 months in there is still no resolution.

 Totally disgracefull, from the software development team - so much for their testing!!

 Ancestry seem to have got it right, so it cant be too difficult.   

If you wish to keep your client base, you must provide the service that you advertise.

I look forward to new release of FTB very soon.

Regards

Peter 

Peter Hyde
Australia
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8
RE: Family Tree / High Sierra problem / Syncing problem to PC [2]
Walfried (Wally) Ort
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 Am still scared to update to High Sierra as I see the problems on MH site.

Found this on CNN Tech :  http://money.cnn.com/2017/11/29/technology/apple-fixes-macos-security-flaw/index.html

Will this help at all ? 

Walfried (Wally) Ort
Canada
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9
RE: Family Tree / High Sierra problem / Syncing problem to PC [3]
Keith Stone
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No, it has nothing to do with the fact MyHeritage hasn't updated their Mac version in over two years. The PC version is version 8, Mac version never made it halfway through the 7's.

MyHeritage abandoned and has no timeline for reviving their Mac software. The only viable means to sync with MyHeritage is with a Windows, so if you aren't willing to spend $100 to run "free" software there's little point in subscribing to MyHeritage if you have a Mac as your primary PC. The only reason I was able to continue to use MyHeritage was I had Windows available, so if you want Mac support I'd advice you follow my path and go to RootsMagic, then cancel your MyHeritage subscription when it runs out.

Keith Stone
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10
RE: Family Tree / High Sierra problem / Syncing problem to PC [3]
Peter Hyde
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Hi Wally,

Speaking for myself, I have been using High Siera on a 2012 Mac  Air since its release and the issue I have is with FTB. Otherwise it performs very well.

The security flaw you refered to I believed was fixed in the last update. 

Cheers Peter 

Peter Hyde
Australia
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11
RE: Family Tree / High Sierra problem / Syncing problem to PC
Baba
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Hi Johan,

Unfortunately, no news about a High Sierra compatible FTB version. There is a possible workaround in this post from another user:

https://www.myheritage.com/support-post-1142071/family-tree-builder-on-a-mac-high-sierra-using-parallel#posting1142071

The other described problems are a bit delicate. From my point of view, You did running into the incompatible issue between Your Mac version FTB (version 7.xx) and the the Windows version FTB (8.xx).

The database format of FTB version 7.xx is a compressed (not editable with Notepad) GEDCOM format (uzed). The FTB version 8.xx works - if I'm right - with a SQLite database. If You open a FTB 7 project with the FTB 8 Your project will be converted in the 'new' data format. The 'old' uzed file still exists in the project folder ... save it !

If You synch with FTB 8 with Your family site, it will be no longer possible to synch with a FTB 7.xx version (no difference between Windows and Mac).

With Your infos I cannot see, what exactly happend during synching.

Because only the support can help with Your conflict/log details and hopefully solve the problems, I will forward it into our moderator channel directly to the support.

Best regards

Remo

Baba
Ittigen, BE
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12
RE: Family Tree / High Sierra problem / Syncing problem to PC [2]
Johan Schiøtz Wibye
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Hi Baba and thanks a lot for taking time to help me :-)

I think I shall not try the workaround solution. I´m afraid I might run into an additional numer of problems, given my data-level..

My PC version of the FTB is, as you say, 8.x, and the mac downloadfile is called xx_7149.

When I choose exit instead of syncronizing with web on my PC, I get access to my one year old database, that is lacking 19 people (that is correct) but ALL of the photos, also those loaded before converting to Mac...

What puzzels me is that the .ged file is so small (227 kB) when I choose export GEDCOM. I thought this was a way to move all data to another machine / program? Is it not?

So - to be on the safe side, which files should I copy from my PC and Mac to save my data locally, including pictures? I would very much appreciate to know :-) 

 

Kind regards Johan 

 

Johan Schiøtz Wibye
Norge
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13
RE: Family Tree / High Sierra problem / Syncing problem to PC [3]
Baba
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Hi Johan,

I can understand Your scepticism to try the workaround.Every new software package, especially this kind of virtual machine programms, are a potential risk against a stabile system. And if the base (main operating system) changes, in most of the case You have to update/migrate additional installed software packages.

But, I'm not familiar with Mac systems. Maybe it's different.

Save the FTB Mac data

Anyway, unaware of the Mac file system structure, You should find somewhere - in users working folder ? - the FTB 7 project folder. Ther should be a subfolder for every FTB project with the name of Your project(s). In this project subfolder You should find the .uzed file and a subfolder called photos(or something similar). This .uzed file and the photos subfolder You should save. This are the same files, which the FTB will pack into a ZIP file, if You use the Export Package function on the Manage projects page of the FTB.

Stop the automatic synchronization in FTB 8

If You didn't already, stop this automatism. In the FTB menu Tools .. Options You will see the Sync on the left side of this displayed Window. Set the Sync Projects automatically to my sites to No and click OK. Then, if You open a FTB project, take care about displayed messages and dialogs: Don't synchronize.

Save the Windows FTB data

Because I'm not 100% sure, if the Export Package function works correct in FTB 8, I prefer the manual way. Look for the project folder of the FTB (normally under the personal folder Documents .. MyHeritage). There will be a subfolder for every FTB project, too. Save this subfolder with all folders and files will help to save the complete project. Or save in minimum only the folders Cfg, Database and Photos.

Save Your work from the family site

Export the family tree with all selected photos options. This will create a GEDCOM file, You can download directly or with a link You receiving by email (depends of the type and source of tree). The GEDCOM file (.ged) is only a text file with reference URLs to the photos. So, if You import this exported GEDCOM file into Your FTB as a new (backup) project - don't synch ! - and wait for a while, this will download all Your photos from the family site into this project, more precise ito the projects photo folder. Depending on the amount of photos & albums, this can take some time. I suggest to close then this project, so everything is saved on Your disk. Open again this backup project will show You, if all photos are there, or You will see in the status line at the bottom of the FTB if there are any picture downloads working.

If all is finshed, You can Export this backup project tree as a GEDCOM file and You will see inside this file, that the reference to the photos (folder) are file pathes, now. 

A possible workaround to save the Mac project

It's just an idea with no guarantee to proper working, and If You have access to a FTB version 7 Windows version, the latest build was 7143. Uninstall the FTB 8 from Your Windows system and install the version. Turn off the auomatic sync !  Then put the saved Mac project data into the project folder of the Windows FTB7. If it's possiblbe to open the Mac project data with the Windows version of FTB 7 You won. Now, it's possible to install the FTB 8 version (latest Build 8404). Turn off the automatic synch ! Then open/migrate Your actual tree.

 

I hope I didn't forget anything and it helps. If You have any questions, feel free to ask.

Best regards

Remo

Baba
Ittigen, BE
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14
RE: Family Tree / High Sierra problem / Syncing problem to PC [4]
Johan Schiøtz Wibye
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Once again - I am very gateful for your time and expertise!

You gave me a good start - I will dig into your text and do as you suggest. As long as I have all my data on a separate USB-stick, I will be calm about the (comeing at some time, I guess..) upgrade.

Further I think I have just found a family member with Sierra only on it! I so, I will install FTB on her Mac and sync the web. If she then awaits the upgrade, I sholud be fine for now :-)

Have a nice weekend!

Johan 

 

Johan Schiøtz Wibye
Norge
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15
RE: Family Tree / High Sierra problem / Syncing problem to PC [5]
Johan Schiøtz Wibye
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So, I tried a bit once more and would like to share the process and my findings with you :-)

 

I happen to have two PC´s, the oldest (PC1) with Vista installed. I got it running (I am not yet quite ready to dele FTB with all its data on the newest PC (PC2) although not complete) and installed the 7.0.0.7143 (I still had the exe-file!) on it. I then started the program, got a message that my tree was available on web, and, as a first test, I chose to download as i thought the dataformat for the web version would be identical to the data on my Mac. It downloaded fine, but warned me that the data were made by ver 7.2.0.149 and my computer only had ver 7.0.0.7143 on it. I was further warned that if I chose to open the program without upgrading, which was recommended, I might loose some of the data. I chose to upgrade, again as a first test, hoping the program would upgrade to an identical version as the data, but no.. Too late to stop - version 8 was installed :-(

 

My thoughts regarding the difference in versions: Could it be that 7.0.0.7143 is the latest version for PC only and 7.2.0.7149 is the latest version for Mac only? And that this also indicates that they are not quite compatible??

 

So, I deleted the FTB on my PC1 and started all over. This time I did not choose to upgrade the program after downloading the data from web. It worked to some extent. The number of records was right but with no pictures :-(

 

So, I deleted the FTB and started the installation all over, for the third time, without upgrading the program.

I then moved my complete project folder from my Mac to PC1 using an SD card and started the FTB program. The project was there, loaded and showed all (as far as I can see now) data including pictures!! And - as far as I can see now, other data as well. What a thrill!! What an honour to you showing me the way there!!

 

And the the final "test": I borrowed my daughters MacBook Sierra, installed FTB, logged in as me, choose download from web and got the message that my project was downloaded successfully. A quick check - everything seems normal.

As expected :-))

 

This was quite a trip - but isn´t it sometimes?  I now have all my data at hand. Either stay friends with my daughter or switch to PC. HOPEING FTB WILL BE UPDATED TO HIGH SIERRA very soon.

 

Thanks a lot again :-) 

 

Johan Schiøtz Wibye
Norge
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16
RE: Family Tree / High Sierra problem / Syncing problem to PC [6]
Baba
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Hi Johan,

Thank You very much for this feedback.

Maybe it helps other users in the same or simliar situation.

By the way the build 7143 was the latest version 7 build for Windows systems. If there are important differences between this and the latest build for Mac systems .. I don't know. But, the important thing is the data compatibility between these versions.

Anyway, hopefully there will be a new Mac version of the FTB soon. I have not more precise infos as You, unfortunately.

Best regards and happy family researching

Remo

Baba
Ittigen, BE
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