NOT pleased! I have just wasted a lot of time trying to find a way of making a quick enquiry on MyHeritage and gone round in circles via Help Center and Contact Us. I have paid for MyHeritage service, yet there seems NO way to make a complaint. I don't have time to phone one of the numbers offered and also, its more efficient to email the query so that I can cite page references/urls. Also, it's better to have a record of the discussion, which you have by using email.
My original question is now less important, and my question now is what kind of company doesn't allow a way of sending complaints without phoning?
I agree totally. The quality of customer support has deteriorated drastically to the point that I am thinking of terminating my membership. I currently pay a Premium Plus subscription and have raised a number of requests for support on their contact page which have not been returned leaving me to pay to phone their 0800 number at added cost. On occasions on ringing that number I hve received a recorded message simply saying that the support team are not available and to try again later. Now I have to contact them again because my Smart Matches data has disappeared, and have to go through the same palaver yet again.