I have tried to apply your very helpful fix as detailed and got all the way to the sudo copying of the downloaded folders; but having issued the sudo command in Terminal, I was prompted for a password? I tried my Mac User login password but that didn't work and was kicked out after three attempts?
I followed your instructions and My Heritage is now working again in High Sierra. This needs to be posted as a sticky or something as I am sure there are many other Mac users out there who need to know this.
Dave, a sticky is where an item is flagged to stay at the top level of a forum so it isn't pushed down the visibility order by newer posts. If you are happy that your remedy will be seen by anyone then that's good enough for me.
It is really a cumbersome situation. This is the official answer of the support for the moment:
Our current version of FTB 7 for Mac is not compatible with the latest release of Mac OSX, which was released in the last days of September. For supported versions of Mac OSX with FTB 7, see the following link: http://www.myheritage.com/help-center#/path/951697771 The MyHeritage Team is aware of it and has some adjustment work for this in the planning. However, currently, there is no time frame known on when this will be available.
If You want more specific tech infos, send an email to the support at firstname.lastname@example.org
Thanks for your reply, however I don't plan to buy Parallels just to run the FTB software on my Mac! Bearing in mind High Sierra was launched late September and it's now late November (2 months) surely they must have a fix sorted by now? It might just be that they need to update the version of Crossover they are utilising?
MyHeritage hasn't updated their Mac software in a couple years. It's still version 7. My belief is they will never update their Mac software so if you are a Mac user I'd suggest signing up for another service. It's been two years, they never even started working on a version 8 for the Mac, so Mac users are pretty much out of luck.
Unfortunately, I don't have any informations about the status of fixing this.
Of course, It's everbody's own decision, how he/she want to bypass this situation. I - for myself - am using always the pragmatic way to solve a problem that hinder me to work further. And my priority in this case is to work and research on my family history, and if I'm able to circuit a problem like this, I do it.
Ok, I'm working on a Windows system, but with the version 10 it is always a surprise, what's running and what's not after the regular patch days and feature upgrades.
Anyway, hopefully it will rising a fixed version of the Mac FTB on the horizon, soon.
I have the same problem. Since there is a compatability issue fr FTB with High Sierra, I'm using for now the online option to update my family tree. However, I don't see a way to link the same picture to both a person's fact and a source withouth duplicating that picture. Is there a way around this?