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Family Tree Builder problem in High Sierra
Les Morton
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Since updating to Mac OS X High Sierra I can't launch the Family Tree Builder app, I get the following error message:

CrossOver is unable to initialize a critical component.

Failed to import cxutils module into Python.  See console for errors.

The program will now exit. 

 

 

Any resolution to this problem?

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Les Morton
United Kingdom
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RE: Family Tree Builder problem in High Sierra
Dave Ruhl
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Les,

The problem with High Sierra is that it no longer includes Python 2.6. and that is what the latest Mac version of Family Tree Maker relies on.

 The fix is to copy two directories over from the Sierra OS.

/Library/Python/2.6

/System/Library/Frameworks/Python.framework/Versions/2.6

It took me awhile to figure it out, but is pretty straightforward to fix, if you are comfortable in a terminal.

Let me know if you need more details.

Dave 

Dave Ruhl
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3
RE: Family Tree Builder problem in High Sierra [2]
Les Morton
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Hello Dave

Thanks for the info.

How can I find the old Python 2.6 directories if I have already upgraded to High Sierra?  

I can use Terminal but would appreciate step-by-step instructions. 

I'm sure other would benefit from this too. 

Les 

Les Morton
United Kingdom
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4
RE: Family Tree Builder problem in High Sierra [3]
Dave Ruhl
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Les,

I've created a download link for anyone to use to fix this issue.

Here is the steps to fix it:

First download the files from this link:

Link to gzipped files: 

https://drive.google.com/file/d/15iIUFkDLkKyF5cv2Y2nOl-GKnRCY3smj/view

 

 

 

Steps to add python 2.6 libraries to Mac OS High Sierra to fix cxutils python errors.

 

1) You need to disable System Integrity Protection to allow you add system python 2.6 files:

        Boot into Recovery OS

        Restart your Mac and hold Command and R keys, Until you see the Apple Icon.

        Open a Terminal from the Utilities menu

        csrutil disable

        Reboot Mac

 

2) Download the gzipped folder python_2.6_high_sierra_fix.gz onto your desktop.

        Double Click will extract the folder to your desktop

        (Or in a terminal: tar -xvf python_2.6_high_sierra_fix.gz)

 

3) Open a terminal: (and copy python 2.6 files onto your Mac)

        cd ~/Desktop/python_high_sierra

        sudo rsync -Havo --progress System/ /System/

        sudo rsync -Havo --progress Library/ /Library/

 

Enjoy Family Tree Builder again.

 

Dave 

 

Dave Ruhl
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5
RE: Family Tree Builder problem in High Sierra [4]
Margaret Benshoof Holler
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Hi Les,

The google drive files you listed at https://drive.google.com/file/d/15iIUFkDLkKyF5cv2Y2nOl-GKnRCY3smj/view 

are no longer accessible.  The page doesn't exist is message I get.  Someone was going to help me with this as haven't thus far received help from myheritage and I can't access my tree.  If those files are available somewhere else, could you let me know.  Thanks.
Margaret Benshoof Holler
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6
RE: Family Tree Builder problem in High Sierra [5]
Dave Ruhl
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Margaret,

Try this updated link:

 https://drive.google.com/file/d/1LliCu7ljmFDdQLSv__WaEqiolNBTtfzS/view?usp=sharing 

Dave

 

Dave Ruhl
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7
RE: Family Tree Builder problem in High Sierra [4]
xx
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Hi Les,  Thanks for this post.  Are they python files still avaliable here?  https://drive.google.com/file/d/15iIUFkDLkKyF5cv2Y2nOl-GKnRCY3smj/view
xx
Clearwater Beach, FL
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8
RE: Family Tree Builder problem in High Sierra [4]
Jonathan Ling
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Hi Dave

I have tried to apply your very helpful fix as detailed and got all the way to the sudo copying of the downloaded folders; but having issued the sudo command in Terminal, I was prompted for a password? I tried my Mac User login password but that didn't work and was kicked out after three attempts?

Any idea what password I need to input?

Many thanks

Jonathan 

Jonathan Ling
Great Britain
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9
RE: Family Tree Builder problem in High Sierra [5]
Dave Ruhl
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Jonathan, 

You only need to enter your password, but your account has to be an Admin account in Sytem Preferences-> Users&Groups.

Dave

 

Dave Ruhl
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10
RE: Family Tree Builder problem in High Sierra [6]
Thomas J Stuckey
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Dave Ruhl wrote:

Jonathan, 

You only need to enter your password, but your account has to be an Admin account in Sytem Preferences-> Users&Groups.

Dave

 

I have run into the Password barrier as well.  After I entered the first 'sudo' line Terminal asks for a password with a 'key-looking' prompt on the screen.  It doesn't accept any entry from the keyboard except 'Return' which results in a display of many lines o text.  When I go back to check on the results FTB wil still not start.  Any thoughts on what I might be doing wrong.  Not familiar with Terminal so not sure what behavior to expect.  I am registered as Admin for my account so that shouldn't be the problem.  Thanks for any help you can provide.

Tom Stuckey

Thomas J Stuckey
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11
RE: Family Tree Builder problem in High Sierra [7]
Dave Ruhl
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Tom,

When you use sudo it won't show any repsonse to your typing (sort of a security issue) but if you type in your password and return (and you are an admin) it will excute the command.

 

Dave 

Dave Ruhl
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12
RE: Family Tree Builder problem in High Sierra [6]
Jonathan Ling
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Done it and FTB working perfectly!

Very many thanks Dave - a true hero.

Shame on MH for not fixing this; doubt they ever will address the Mac community's wishes/needs it seems.

Cheers

Jonathan 

Jonathan Ling
Great Britain
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13
RE: Family Tree Builder problem in High Sierra [4]
jo smit
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This is no easy work around. I do not want to try it on my Mac. My Heritage should be able to make a compatible version, shouldn't they? Please let me know when the problem is solved.
jo smit
Nederland
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14
RE: Family Tree Builder problem in High Sierra [4]
Narelle Bowden
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Hi Dave

i have entered the correct link to download this but it tells me the file does not exist. Help please.

narelle

 

Narelle Bowden
Australia
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15
RE: Family Tree Builder problem in High Sierra [4]
Jerome Cros
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Hi Dave,

 

Thank you so much. That is the first time I am using a Terminal on mac and following your instructions, FTB is now working.

Is my mac safe after I have disabled System Integrity Protection?

Should I return to a Terminal in Recovery mode and tape something like

csrutil enable

Jerome 

Jerome Cros
France
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16
RE: Family Tree Builder problem in High Sierra [5]
Dave Ruhl
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Jerome,

Yes you can do exatcly that, Reboot into recovery mode and run csrutil enable,  and your system files will be write protected again.

Glad it worked. 

Dave

 

Dave Ruhl
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17
RE: Family Tree Builder problem in High Sierra [4]
Les Morton
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Hello Dave

You are a star!!

I followed your instructions and My Heritage is now working again in High Sierra.   This needs to be posted as a sticky or something as I am sure there are many other Mac users out there who need to know this.

Many thanks.

Les 

 

Les Morton
United Kingdom
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18
RE: Family Tree Builder problem in High Sierra [5]
Dave Ruhl
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Les,

Thanks for the cudos. I was very annoyed when this was broken.

I am not sure what a sticky is but it is available here on this website for anyone searching.

If you know a better place to put it, let me know.

Dave 

Dave Ruhl
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19
RE: Family Tree Builder problem in High Sierra [6]
Les Morton
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Dave, a sticky is where an item is flagged to stay at the top level of a forum so it isn't pushed down the visibility order by newer posts.  If you are happy that your remedy will be seen by anyone then that's good enough for me.

 

Les 

Les Morton
United Kingdom
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20
RE: Family Tree Builder problem in High Sierra
TracyW
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ahh I just discovered this problem as I recently updated to High Sierra.  I specificially don't update my Mac right away to give the vendors enough time to catch up.  Surely 2 months is enough time.

Unfortunately, I keep questioning myself why I keep renewing myheritage account when I keep having so many issues with it :-(

TracyW
Canada
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21
RE: Family Tree Builder problem in High Sierra
Baba
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Hi Les,

It is really a cumbersome situation. This is the official answer of the support for the moment:

Our current version of FTB 7 for Mac is not compatible with the latest release of Mac OSX, which was released in the last days of September. For supported versions of Mac OSX with FTB 7, see the following link: http://www.myheritage.com/help-center#/path/951697771 The MyHeritage Team is aware of it and has some adjustment work for this in the planning. However, currently, there is no time frame known on when this will be available.

If You want more specific tech infos, send an email to the support at support@myheritage.com

On the other hand, as You can see in the post of Barry Nauta (https://www.myheritage.com/support-post-1142071/family-tree-builder-on-a-mac-high-sierra-using-parallel#posting1142071), there are possible workarounds available.

Best regards

Remo

Baba
Ittigen, BE
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22
RE: Family Tree Builder problem in High Sierra [2]
Les Morton
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Hi Remo

Thanks for your reply, however I don't plan to buy Parallels just to run the FTB software on my Mac!  Bearing in mind High Sierra was launched late September and it's now late November (2 months) surely they must have a fix sorted by now?  It might just be that they need to update the version of Crossover they are utilising?

Les Morton
United Kingdom
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23
RE: Family Tree Builder problem in High Sierra [3]
Keith Stone
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MyHeritage hasn't updated their Mac software in a couple years. It's still version 7. My belief is they will never update their Mac software so if you are a Mac user I'd suggest signing up for another service. It's been two years, they never even started working on a version 8 for the Mac, so Mac users are pretty much out of luck.
Keith Stone
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24
RE: Family Tree Builder problem in High Sierra [3]
Baba
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Good morning Les,

Thank You for the feedback.

Unfortunately, I don't have any informations about the status of fixing this.

Of course,  It's everbody's own decision, how he/she want to bypass this situation. I - for myself - am using always the pragmatic way to solve a problem that hinder me to work further. And my priority in this case is to work and research on my family history, and if I'm able to circuit a problem like this, I do it.

Ok, I'm working on a Windows system, but with the version 10 it is always a surprise, what's running and what's not after the regular patch days and feature upgrades.

Anyway, hopefully it will rising a fixed version of the Mac FTB on the horizon, soon.

Best regards

Remo

Baba
Ittigen, BE
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25
RE: Family Tree Builder problem in High Sierra [2]
Eneida Paulo
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Hi remo,

 

I have the same problem.  Since there is a compatability issue fr FTB with High Sierra, I'm using for now the online option to update my family tree.  However, I don't see a way to link the same picture to both a person's fact and a source withouth duplicating that picture.  Is there a way around this?

 

Thanks,

 

Eneida 

Eneida Paulo
Canadá
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26
RE: Family Tree Builder problem in High Sierra [3]
Baba
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Hi Eneida,

The picture handling in the profiles, albums and sources are different places. So it's - if I'm right and not overlook something - not possible without having doubled pictures on different places.

Best regards

Remo

Baba
Ittigen, BE
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