The UK "helpline" does not work and the website tells me that my DNA sample, which was posted many weeks ago, has not been received.
Assuming this to be true, how can I get a replacement kit?
Please send any problem & questions around DNA directly to the support (firstname.lastname@example.org).
In the title of the email place somewhere the word DNA, and this will forward quickly to the DNA support team.
Take a look on the following Post from Yehudah (MyHeritage):