I registered the DNA kit online, and screwed up because 2 of us are doing the DNA. I have been trying to get through to support all day and I even left a message and nobody will call me back. I am screwed, I wish I had never bought this.
You give the same answer over and over. Nobody will respond to that email. I've emailed them multiple times and never get any response. I'm so fed up with this company I'm ready to just call my credit card company and cancel payment. I'll never recommend this to anyone. I knew I should of went with one of the big names
My same answer over and over is serious. To prevent a ping-pong because of the thematic of DNA, Ethnicies, etc. here in this users-help-users forum it's really the best way to contact as arranged the support as described.
My experience about the support answers is: Every message will be answered. The only thing we must have, is patient.
The message queues function as first come - first serve and if the waiting time is longer, we can be sure, there are a lot of messages to handle.
Of course the own problem is the most important, but we should know that we are not the only one.