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Smart Matches
Prendergast Family Tree
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Why does Smart Match tell me there is One Match, but when I click on it, there might be 38 matches. Are these old matches? I don't understand. THank you.
Prendergast Family Tree
Canada
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RE: Smart Matches
Baba
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Hi Prendergast Family Tree manager,

The gap between Smart Matches reminder mails, and Smart Matches on the familysite could be possible.The differnet processes in the system working with queues and take one task after the other.

The same You can see with displayed Smart Matches on Your family site and if You want to open it, there are zero matches. In the meantime the other site manager has removed entries from his/her tree and the refresh of the matches is in the queue again.

For a more detailed answer please send an email to the support at support@myheritage.com

Best regards

Remo

Baba
Ittigen, BE
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