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Download raw DNA data
Doris
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The option to download raw data has disappeared. Is this temporary?
Doris
Conyers, GA
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2
RE: Download raw DNA data
Yehudah C.
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Dear Doris,

Thank you for your message.

You may only download the raw DNA data from MyHeritage DNA tests.

If you uploaded a DNA kit whose original test was done from another DNA provider, such as 23andMe, AncestryDNA or FamilyTreeDNA. Then you cannot download that file from MyHeritage again.

You can either delete the file (if you don't want to have it on MyHeritage anymore), or go back to the original provider and download the original file again from there. 

Have a wonderful day.

Best regards, 

Yehudah C.
Israel
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3
RE: Download raw DNA data [2]
Doris
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Thank you, Yehudah. I finally figured that out for myself. Duh! I was actually trying to test instructions I had written for a cousin who did his test with you. The only way I could do that was to use my own kit (which was transferred). I finally left my instructions intact (taking yours on faith) and sent them to him.

 

Doris 

Doris
Conyers, GA
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4
RE: Download raw DNA data
Baba
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Hi Doris,

Please send any problem & questions around DNA directly to the support (support@myheritage.com).

In the title of the email place somewhere the word DNA, and this will forward quickly to the DNA support team.

Take a look on the following Post from Yehudah (MyHeritage):

https://www.myheritage.com/support-post-1125551/dna-questions-for-myheritage#posting1125551

Best regards

Remo

Baba
Ittigen, BE
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5
RE: Download raw DNA data [2]
Doris
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Baba,

 

I sent an email before seeing your reply and did not include DNA in the subject. Here is my Ticket #:  Ticket#2017103010040457

 

Thank you.

Doris 

Doris
Conyers, GA
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6
RE: Download raw DNA data [3]
Baba
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Hi Doris,

No problem Cool

I informed the support through our moderator channel, to forward Your ticket to the DNA support team.

Best regards

Remo

Baba
Ittigen, BE
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