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Software wont work
Anthony Matthews
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Just downloaded and installed the software on windows 10 machine.

software wont open .   2 processed are active according to task manager ( as poer screen grab) but nothing on screen. 

 

please help

 

Anthony Matthews
Great Britain
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RE: Software wont work
Baba
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Good morning Anthony,

A little bit more infos would be helpful.

Which versions are You using (Windows, FTB) ?

How did You installed the FTB ?

Did You a download to a folder first, and then started the downloaded installation program under Windows administrator rights ?

Did You receive any error/warning messages during the installation ?

Best regards

Remo

 

Baba
Ittigen, BE
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RE: Software wont work [2]
Anthony Matthews
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Hi Remo 

thanks for the reply ,

 

 Version 8404 

Downloaded file to desktop then run from there. Didnt run as administrator. Dont normally need to as I'm the adminsitrator on the laptop I installed it to .

 Windows 10  64bit

 didnt get any error messages 

Thanks in advance

Tony 

Anthony Matthews
Great Britain
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RE: Software wont work [3]
Baba
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Hi Anthony,

Thank You for the feedback.

Please take a look on this discussion thread:

https://www.myheritage.com/support-post-1110021/installing-family-tree-builder#posting1110021

We had an interesting discussion about installation problems of the FTB.

Hope this helps. If not, send an email with much infos You have to the support at support@myheritage.com

Best regards

Remo

Baba
Ittigen, BE
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