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uploaded DNA a month ago
Christopher Andrew Neilson Maino
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How long does it take to process the raw data? Its been 5 weeks, seems excessive. 
Christopher Andrew Neilson Maino
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RE: uploaded DNA a month ago
Baba
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Hi Christopher,

Please send any problem & questions around DNA directly to the support (support@myheritage.com).

In the title of the email place somewhere the word DNA, and this will forward quickly to the DNA support team.

Take a look on the following Post from Yehudah (MyHeritage):

https://www.myheritage.com/support-post-1125551/dna-questions-for-myheritage#posting1125551

Best regards

Remo

Baba
Ittigen, BE
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RE: uploaded DNA a month ago [2]
Stephen Salmon
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I love the way anything DNA is classed private, that is a cop out, especially when they are generic questions about your bad service. we don't know whether any of these emails get replies or not and people aren't asking for personal details only answers to generic things.

Steve 

Stephen Salmon
Australia
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RE: uploaded DNA a month ago [3]
Baba
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Hi Steve,

I'm at the user end like You. I'm just an engaged one in this users-help-users forums.

I'm helping where I can, nota-bene in my spare time. And if I can see somethingneeds help from the support (and associated teams, like developers, finance, etc.), I forward the thread info into our moderator channel.

I agree, it's a unsatisfied situation with the delayed or no-answers from the support. Of course, I don't know exactly, how they are organized. But we shouldn't forget, there are working people and the life as a supporter isn't easy, especially when other departements are involved. My experience is, that they do their best to answer every request. Sometimes, like now, we must be patient a little bit. Maybe You know, the processing way of support requests (mail, phone) is always first-come-first-serve.

If the different users with direct support contact are willing to share with us the infos (anonymized, of course) they received, it's a good practice to help others, too.

And the ribble-and-noice posts in the forums aren't goal-oriented.

Best regards

Remo

 

Baba
Ittigen, BE
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RE: uploaded DNA a month ago [4]
Jo Ellen Soper-Thompson
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Greetings:

What is "ribble-and-noice posts" ?

Sincerely, JoEllen 

Jo Ellen Soper-Thompson
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