I love the way anything DNA is classed private, that is a cop out, especially when they are generic questions about your bad service. we don't know whether any of these emails get replies or not and people aren't asking for personal details only answers to generic things.
I'm at the user end like You. I'm just an engaged one in this users-help-users forums.
I'm helping where I can, nota-bene in my spare time. And if I can see somethingneeds help from the support (and associated teams, like developers, finance, etc.), I forward the thread info into our moderator channel.
I agree, it's a unsatisfied situation with the delayed or no-answers from the support. Of course, I don't know exactly, how they are organized. But we shouldn't forget, there are working people and the life as a supporter isn't easy, especially when other departements are involved. My experience is, that they do their best to answer every request. Sometimes, like now, we must be patient a little bit. Maybe You know, the processing way of support requests (mail, phone) is always first-come-first-serve.
If the different users with direct support contact are willing to share with us the infos (anonymized, of course) they received, it's a good practice to help others, too.
And the ribble-and-noice posts in the forums aren't goal-oriented.