Where is my DNA? I have waited so long for my results, My Name is Janice Smith O'Shaughnessy they where sent to you to along with David Howes which this DNA has had a result on the 19th of September. I have paid for my own results I am not very imprest with your service and therefore would like my Money returned immediately, otherwise I will take this further I have written several e-mails and not one has been answered. I will use another Company that's more reputable, as I have read on Facebook it is just a SCAM!
I uploaded my husband's DNA results to my MH online tree for over two weeks ago and they still don't show. I sent a message (with the word DNA mentioned on topic line) to MH Support on October 16th, but I still haven't got a reply (only the automatic one) from them. Previously it has taken a day or two for the DNA results to show, so I guess there is something wrong. I just wish I knew what it was, as I don't get an answer to my question. In my opinion, over a week is a long time to wait for a simple email.
With the automatic answer including Your ticket number, You are in the pipeline.
Because there are really a lot of questions/problems in this area, and the queue of all this tickets will be process in the firts-come-first-serve method, we all need to be patient.
My experience is, that every ticket will be processed.
The issue is is that My Heritage is spending absurd amounts on You Tube for advertising, but don't seem to have expanded CSR to keep up with the sudden amount of orders.
The tracker has stopped working on my page, so even though I sent in my test a while ago, all it shows is a sales page.
No reply from support. Just a ticket number.
I am in marketing and this is frustrating to watch. I'm upset because I NEED my results in a hurry (Mother is very sick) and also I'm watching a brand ruin their sudden success by ignoring customers.
As You receive a ticket number, You are in the queue. Maybe You can imagine that You aren't the only one. The experience shows, every ticket in this queue become an answer/help. It is iusual in every supporting ticketsystem, that the different priority queues will be processed in the first-come-first-serve manner. We all must be patient.
If You gave better ideas for the marketing, feel free to write to the support. They welcome good and constructive ideas.
Anyway, I've forwarded Your post into our moderator channel directly to the support.
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