I checked my kit and it said results were ready, and so I checked ethnicity estimate and got a message to check back when results were ready, odd. So again I checked my kit and it said results ready but no ethnicity estimate, only matches. I had previously uploaded from 23andme on the V5 chip and it wasn’t compatible so I decided to just buy a kit, since the DNA matches were showing, I saw myself. I went a checked on my other login and behold, it uploaded so I just deleted that kit not the one I paid for, as I won’t need it anymore with the actual swan test. So I go back to check on my swab kit and it’s gone, everything.
I am upset and am asking help on what to do. I am in California and it is really difficult to call because of the time difference.