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Help!!! Kit Disappeared: The Swab Test
Jennifer Roodzant
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I checked my kit and it said results were ready, and so I checked ethnicity estimate and got a message to check back when results were ready, odd. So again I checked my kit and it said results ready but no ethnicity estimate, only matches. I had previously uploaded from 23andme on the V5 chip and it wasn’t compatible so I decided to just buy a kit, since the DNA matches were showing, I saw myself. I went a checked on my other login and behold, it uploaded so I just deleted that kit not the one I paid for, as I won’t need it anymore with the actual swan test. So I go back to check on my swab kit and it’s gone, everything. 

 

I am upset and am asking help on what to do. I am in California and it is really difficult to call because of the time difference. 

Jennifer Roodzant
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RE: Help!!! Kit Disappeared: The Swab Test
Baba
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Hi Jennifer,

Please send any problem & questions around DNA directly to the support (support@myheritage.com).

In the title of the email place somewhere the word DNA, and this will forward quickly to the DNA support team.

Take a look on the following Post from Yehudah (MyHeritage):

https://www.myheritage.com/support-post-1125551/dna-questions-for-myheritage#posting1125551

Best regards

Remo

Baba
Ittigen, BE
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