Hi Darrien,
Again,
Please send any problem & questions around DNA directly to the support (support@myheritage.com).
In the title of the email place somewhere the word DNA, and this will forward quickly to the DNA support team.
Take a look on the following Post from Yehudah (MyHeritage):
https://www.myheritage.com/support-post-1125551/dna-questions-for-myheritage#posting1125551
In this users-help-users forum nobody can help about this king of problems and questions
Best regards
Remo
Just tried that number too! What is going on?