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DNA Results
Charlene Fannell
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I received the email for DNA results for my father and pulled it up twice. Went back and cannot access the results, What happened? The web page states HTTp 500 error, webpage cannot be displayed.

Thank you

Charlene Fannell 

Charlene Fannell
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RE: DNA Results
Baba
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Hi Charlene,

Sometimes it could help:

  • Refresh/reload the browser window.
  • Clear the browser cache and cockies and the try again.
  • Wait a little bit and try again

Best regards

Remo

 

Baba
Ittigen, BE
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RE: DNA Results [2]
Charlene Fannell
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Still hasn't work. Don't know what else to do. The site is only presenting mine. Not my father's or stepmom. This is totally frustrating.
Charlene Fannell
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4
RE: DNA Results [3]
Baba
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Hi Charlene,

Ok, the best way is to contact the support (support@myheritage.com). In the title of the email place somewhere the word DNA, and this will forward quickly to the DNA support team.

Give as many infos about the problem as You can with possible helpful screenshot. I'm sure they will help You.

Take a look on the following Post from Yehudah (MyHeritage): https://www.myheritage.com/support-post-1125551/dna-questions-for-myheritage#posting1125551

Best regards

Remo 

Baba
Ittigen, BE
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