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Error in generating a book
wendi griffith
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I can't generate a book keep getting error try again been like this for at least a month
wendi griffith
Hermiston, OR
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RE: Error in generating a book
Baba
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Hi Wendy,

I'm actually digging through the forum for open/pending questions/problems. And I've seen, there aren't any answers to Your Post.

Allow me the question: Does the problem You described still exists ?

Best regards

Remo

Baba
Ittigen, BE
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3
RE: Error in generating a book [2]
wendi griffith
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yes it still exist. I have only got on family book done since I posted and haven't been able to get another one. Keep getting the error message

 

Wendi 

wendi griffith
Hermiston, OR
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4
RE: Error in generating a book [3]
Baba
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Hi Wendi,

Thank You for the feedback.

In the meantime I produced a family book on my site with near identical count of persons. After a longer time, approx. 1 hour, the book was generated as I configured without any error situation.

Did You try it today ?

Did You try it with another starting person ?

Best regards

Remo

Baba
Ittigen, BE
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5
RE: Error in generating a book [4]
wendi griffith
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yes I tried it again this morning using my Mother. That was 4 hours ago says it still working. The one i tried last week finally said

 Error!Please generate the family book again

 

I attached a capture below.  

 

wendi griffith
Hermiston, OR
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6
RE: Error in generating a book [5]
Baba
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Hi Wendy,

Ok. So let's be patient.

Depending on the selected options for the book it is absolutely possible that the duration could be long.

I deselect all but Ancestors only, because I want to see a result as soon as possible.

If the book generation ends with an error again, please give me a feedback.

I will the forward this problem into our moderator channel directly to the support.

Best regards

Remo

Baba
Ittigen, BE
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7
RE: Error in generating a book [6]
wendi griffith
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the last two were with just ancestors nothing else

 

Wendi 

wendi griffith
Hermiston, OR
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8
RE: Error in generating a book [7]
Baba
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Hi Wendy,

Thank You for the feedback. Something seems to be wrong with big books, I mean big trees and full option book report.

I will forward this issue into our moderator channel directly to the support.

Best regards

Remo

Baba
Ittigen, BE
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