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PICTURES NOT APPEARING WHEN I GENERATE A BOOK
Sheila
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Hi - for the past several years I haved generated various books - they all included the photos.  Now all of a sudden no photos are appearing in my generated PDF books.  What happened?
Sheila
Canada
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2
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK
Michael Campion
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I am also having the same issue. When printing a family book online I no longer get pictures with the book. I use to.

When using the offline Family Tree Builder I get most, but not all of the profile pictures printed out next to people in my tree.

This is very frustrating!

Michael Campion
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3
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [2]
Laura McBrien
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I am having the same issue. Photos used to appear in Family Book but no longer do.  Anyone know if there's a resolution?
Laura McBrien
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4
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK
Baba
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Hi Sheila,

I'm actually digging through the forum for open/pending questions/problems. And I've seen, there aren't any answers to Your Post.

Allow me the question: Does the problem You described still exists ?

Best regards

Remo

 

Baba
Ittigen, BE
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5
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [2]
Sheila
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Yes the problem still exists but sometimes I do get the pictures to appear in a book so it seems to be hit or miss

 

Sheila
Canada
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6
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [2]
Віталій Тимчишин
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Well, it still exists for me. It's kind random. Most times there are no photos. Sometimes there are photos. Exactly same settings
Віталій Тимчишин
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7
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [3]
Sheila
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Agree it is random - sometimes I can get pictures in my book
Sheila
Canada
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8
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [3]
Baba
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Hi Vitaliy,

As You can imagine, facts sometimes ok, sometime not ok are very difficult to investigate.

How long ago did You try to create a family book ?

For my point of view it is impossible to investigate. So, we have two options:

  1. I forward this problem to the support. This needs patient because of the overload Cool
  2. I create a membership request to Your family site, try to create a book report and take a look, what happens

What of this options do You prefer ?

Best regards

Remo

 

Baba
Ittigen, BE
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9
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [4]
Віталій Тимчишин
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Well, I am not sure what kind of investigation we can do here, but sure, we can try. For me it looks like a clear software bug
Віталій Тимчишин
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10
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [5]
Baba
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Hi Vitaliy,

The strange thing is, that I don't have any problems, and I'm on the user end, too.

But anyway, to prevent a q&a ping-pong here, I will forward Your problem into our moderator channel directly to the support.

Best regards

Remo

Baba
Ittigen, BE
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11
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [6]
Michael Anthony Chiaramonte
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Hello Vitaly.  I have the same problem when generating a book.  As Sheila said, until recently the picstures were appearing, now they're not. 

 

I generated the book again (over an hour ago).  It still has not arrived!.  I want to see if the pics are there 

Michael Anthony Chiaramonte
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12
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [6]
Віталій Тимчишин
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Thanks. Let me know if you have any support ticket number. I plan to call support to see what they can recommend. 
Віталій Тимчишин
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13
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [7]
Michael Anthony Chiaramonte
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Hello.  My mame is Michele.  I have the same problem as Sheila.  Please let me know if you find out what the problem is.

 

Thank you. 

Michael Anthony Chiaramonte
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14
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [8]
Віталій Тимчишин
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Well, they says its a bug they are fixing. I just kick out three reports in parallel. Usually one gets right.
Віталій Тимчишин
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15
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [7]
Віталій Тимчишин
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I have just talked to tech support. They know about the issue, they are working on it. No ETA unfortunatelly.
Віталій Тимчишин
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16
RE: PICTURES NOT APPEARING WHEN I GENERATE A BOOK [8]
Ernest Preiss
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I see that this looks like an old problem.

I have the same problem with three books that I have just printed. It is dissapointing that it takes months to resolve an issue!

 

Ernest Preiss
South Africa
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